Florida Sports and Family Health Center is looking for a full time Front Desk Agent.
About the Job:
Position Summary: The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.
Key Responsibilities:
Greet patients professionally and ensure a positive first impression.
Perform accurate patient check-in and check-out procedures.
Verify insurance eligibility, benefits, and demographic information.
Enter and update patient data in the EHR system.
Utilize NextGen EHR for scheduling, documentation, and patient records.
Collect copays, deductibles, and outstanding balances.
Post payments and provide receipts.
Answer and route incoming calls promptly and professionally.
Schedule, confirm, and reschedule patient appointments.
Conduct appointment reminder calls and follow-ups.
Manage patient flow and coordinate with clinical staff.
Maintain confidentiality and comply with HIPAA regulations.
Qualifications & Skills:
High school diploma or equivalent.
Minimum 1 year experience in a medical front office (preferred).
Knowledge of medical terminology and insurance plans.
Experience with EHR systems (NextGen preferred).
Strong customer service and communication skills.
Proficiency in Microsoft Office and basic computer applications.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Benefits:
Health, dental, and vision insurance.
Paid time off.
Retirement Plan.
Simple IRA.
Simple IRA matching.
Numbers & Facts
Location
Kissimmee, Florida
Skills
Calendar Managementunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
High School Diplomaunmatched
Medical Officeunmatched
Medical Record Systemunmatched
Medical Terminologyunmatched
Medical Treatmentunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Regulationsunmatched
Retirement Planunmatched
Sportsunmatched
Telephone Skillsunmatched
Vision Planunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.