Front Desk Coordinator

Front Desk Coordinator

Salary

See Position Description

Location

Prince William County, VA

Job Type

Full-Time (FT)

Job Number

202610640

Department

PARKS & RECREATION

Opening Date

06/29/2026

Closing Date

7/13/2026 11:59 PM Eastern

GRADE

B21

Hiring Salary

$23.77 - $27.96

• Description
• Benefits
• Questions

Introduction

The Prince William County Department of Parks & Recreation is seeking a detail-oriented, customer-focused Front Desk Coordinator to support daily operations at the George Hellwig Administrative Building, located within a vibrant 132-acre park in Prince William County, Virginia.

As the first point of contact for visitors, staff, and partners, the Front Desk Coordinator plays a vital role in ensuring exceptional customer service, effective communication, and smooth administrative support.

The successful candidate will exercise sound judgment and independent decision-making regarding tools, processes, and workflow management. This position is responsible for developing and adapting procedures, establishing priorities to address operational needs, and resolving a variety of issues and challenges under general supervision. The role requires strong organizational skills, initiative, and the ability to effectively balance multiple priorities in a dynamic work environment.

The George Hellwig Administrative Headquarters serves as the home office for the Director, Deputy Director, and executive leadership team overseeing six of the department's seven divisions: Capital Projects & Planning, Recreation, Maintenance & Operations, Administration, Rangers, and Marketing & Communications. Open Monday through Friday from 8:00 a.m. to 4:00 p.m., the facility is a dynamic hub of activity supporting parks, programs, and services throughout the county.

If you thrive in a fast-paced environment, enjoy helping others, and have a talent for organization and communication, we encourage you to apply.

The Front Desk Coordinator is responsible for:

• Delivering exceptional customer service as the primary point of contact for residents, visitors, partners, and staff, ensuring a welcoming and professional experience for all who interact with the Department.
• Providing administrative and operational support to internal teams by maintaining databases, updating SharePoint content, coordinating office supply inventories, and assisting staff with purchasing processes and related needs.
• Supporting efficient facility operations by coordinating with vendors and service providers, monitoring office equipment, entering and tracking work orders, and assisting with office relocations, workspace planning, and facility-related projects.
• Managing revenue-related functions, including receiving and processing payments, allocating transactions, preparing deposits, and maintaining accurate financial records within the RecTrac system to ensure accountability and compliance.

Preferences:

• Bilingual proficiency in English and Spanish.
• Working knowledge of RecTrac or similar recreation management software.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• 2+ years of experience managing a multi-line phone system and handling high-volume calls in a professional office environment.
• Experience with office procurement processes, inventory control, and supply management.
• Experience handling cash transactions, preparing deposits, and performing cash reconciliation with a high degree of accuracy.
• 2+ years in a customer service position

Minimum Requirements:

High School Diploma or GED

Special Requirements:

Occasional lifting of up to 50lbs.

Work Schedule:

Monday through Friday from 8 am to 4 pm

Not Telework Eligible

Starting Hourly Range:

$23.77 - $27.96

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Please select your highest level of completed education.

• Bachelors Degree
• Associates Degree
• High School/ GED
• None of the above

03

Are you a bilingual Spanish/English speaker?

• Yes
• No

04

Please quantify the number of years of experience you have working with RecTrac or another Recreation management software application?

• 4+ years of experience
• 3 - 4 years of experience
• 1 - 2 years of experience
• Less than 1 year of experience
• No experience

05

Please select your level of experience with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

• Proficient
• Intermediate
• Advanced Beginner
• Novice
• No experience

06

Please quantify your years of experience in managing a multi-line phone system and a high volume of calls in a professional work environment.

• 4+ years of experience
• 3 - 4 years of experience
• 1 - 2 years of experience
• Less than 1 year of experience
• No experience

07

The duties of this position include a wide variety of responsibilities. Please indicate which of the following job duties you have performed. Please make sure your response is reflected in your applications work history. Select all that apply.

• Customer Service
• Answering and routing calls
• Cash handling, including reconciliation
• Records management, database entry
• Facility support/ building management
• Supply management
• Purchasing card/procurement
• Work order software
• Inventory Control
• Preparing Deposits

08

Please quantify your years of experience in a customer service role

• 4+ years of experience
• 3 - 4 years of experience
• 1 - 2 years of experience
• Less than 1 year of experience
• No experience

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers