SummaryThe Marin City Health & Wellness Center Front Desk Coordinator FDC is responsible for greeting all patients and staff in a friendly service-oriented manner with an emphasis on patient care follow-up and the Sliding Fee Discount Program. The FDC must be compliant with Marin City Health & Wellness Center protocols and workflows as they relate to the patients entire visit. The FDC functions within the scope of hisher education and training.Essential Duties and ResponsibilitiesGreet all patients with a friendly smile and a friendly voice.Schedule patient follow up visits.Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.Collect and track co-payment Sliding Fee Discount fee or nominal fee.Record payment in EHR system and provide patient with a receipt.Verify demographic and insurance information in the EHR system with each patient encounter.Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly including most current insurance card is scanned into the EHR.Ensure registration and other forms are completed and signed by every patient.Assists with patient reception and client intake.Monitors patient flow from front desk to back office.Follows all procedures in the Sliding Fee Policy and properly document all required steps.Maintains appearance of waiting areas and reception desk.Ensure all charge tickets are batched at the end of business day.Provide backup support to Receptionists when requested by answering incoming calls using a cheerful friendly greeting.Records no-shows and cancellations in EHR system.Routes patient messages to appropriate clinical staff.Schedule patients appointments with appropriate clinician according to scheduling practices.Place days money in the appropriate designated place according to money deposit protocol.Sign up patients for Family Pact CHDP or other Medi-Cal programs.Punctuality regular and reliable attendance.Performs other duties as directed developed or assigned.Supervisory ResponsibilityNAQualification RequirementsHigh school diploma or equivalencyKnowledge of standard office policies and proceduresExperience working on computers typingkeyboarding speed of at least 40 WPMMust have a positive attitude be a team player and be able to take directions from supervisorUnderstands and promote the mission vision and values of the health center both in the workplace and in the communitySensitivity to the needs and situation of multi-cultural population from a variety of income levelsAbility to manage multiple tasksExcellent customer service skills and ability to effectively and respectfully handle dissatisfied patientsExperience in a medical office settingFQHC settingResponsible for extensive knowledge of programsinsurance & accesseligibility guidelines & applications including Medi-Cal CHDP CPSP Presumptive Eligibility Family Pact Sliding ScaleMust possess excellent organization writing and verbal skillsEnglish proficiency required Spanish proficiency preferredAbility to interpret a variety of instructions furnished in written oral diagram or schedule form.EquipmentMachineryFax machine copier personal computer telephone calculator Microsoft WordExcel EHR system and other software as required.Physical DemandsThe physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Stand and walk or sit alternatively depending on specific needs of day. Estimate 20 of time is spent on feet and 80 sitting at desk.Have occasional need to perform the following physical activities bendstoopsquat climb stairs push or pull reach above shoulders.Have occasional need to perform standing and walking activities.Constant need to perform the following physical activities writingtyping graspingturning finger dexterity.Liftingcarrying over 10 pounds occasionally. Liftingcarrying less than 10 pounds frequently.Vision requirements constant need to complete forms read reports view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arms reach.Hearing requirements constant need to communicate over telephone and in person.Travel RequirementsOccasional need to utilize personal transportation to attend meetings or training.Work EnvironmentThe noise level in the work environment is usually moderate.ZR