Job Description
Front Desk Coverage
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio, thats expanding its Shared Services team.
Website Summary
Join trak group in partnering with a professional client seeking a Front Desk Coverage for a contract opportunity. This position serves as the first point of contact for visitors and guests, creating a welcoming, polished, and positive office experience.
The ideal candidate is friendly, personable, professional, and passionate about providing excellent customer service. This role is heavily focused on hospitality, communication, and making a great first impression rather than traditional administrative or clerical responsibilities. It is an excellent opportunity for an early-career professional looking to gain office experience in a welcoming business environment.
Responsibilities
Serve as the first point of contact for visitors, guests, and employees.
Greet and welcome visitors with a friendly, professional attitude.
Manage front desk operations and maintain an inviting reception area.
Answer incoming phone calls and direct inquiries to the appropriate individuals or departments.
Provide exceptional customer service and create a positive experience for everyone entering the office.
Offer and prepare coffee, beverages, or other refreshments for guests as needed.
Maintain a polished, organized, and professional front desk environment.
Assist with general front office support and occasional administrative tasks.
Take ownership of the reception area and proactively address visitor needs.
Represent the organization professionally through positive communication and hospitality.
Friendly, outgoing, and welcoming personality.
Strong customer service and interpersonal skills.
Professional appearance and demeanor.
Excellent verbal communication skills.
Ability to make visitors feel comfortable and valued.
Positive attitude and willingness to assist others.
Dependable, punctual, and organized.
Ability to manage front desk responsibilities independently.
Strong attention to detail and ability to maintain a professional reception area.
Comfortable answering phones and interacting with a variety of individuals.
Willingness to follow a business casual dress code (no jeans).
Ability to successfully complete a background check and drug screening.
Previous receptionist, front desk, hospitality, or customer service experience.
Experience working in a professional office environment.
Strong phone etiquette and visitor relations skills.
Ability to anticipate guest needs and provide proactive assistance.
Early-career professionals interested in developing their office and customer service skills are encouraged to apply.
Employment Type: Contract assignment
Duration: Approximately 36 months, anticipated through January
Compensation: $20.00 per hour
Schedule: MondayFriday, approximately 8: 00 AM5: 00 PM, with some daytime flexibility
Dress Code: Business casual;polished, professional appearance required (no jeans)
Interview Process: One interview
Pre-Employment Requirements: Background check and drug screening
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
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