Job Title: Front Desk Hospitality Associate Department: Front Office / Guest Services
Reports To:Guest Service Manager / Hotel Manager Pay Rate: $20.00 / HR Full-Time: Job Summary The Front Desk Hospitality Associate is responsible for delivering exceptional hospitality and ensuring a seamless guest experience from arrival through departure. This role serves as a primary point of contact for guests, assisting with check-in and check-out procedures, responding to guest inquiries, coordinating requests with other departments, and ensuring the highest level of personalized service. Key Responsibilities Guest Experience - Welcome and greet guests warmly upon arrival and provide a professional first impression of the property.
- Assist guests with check-in and check-out procedures.
- Provide information about hotel amenities, dining, activities, and local attractions in the Hudson Valley.
- Anticipate guest needs and provide personalized service throughout their stay.
Front Desk Operations - Answer incoming phone calls and respond to guest inquiries in a professional and timely manner.
- Manage reservations, room assignments, and guest information using the property management system.
- Process payments, billing inquiries, and daily financial transactions.
- Maintain accurate records of guest reservations and payments.
Communication & Coordination - Communicate with housekeeping, maintenance, food and beverage, and management to fulfill guest requests.
- Coordinate special guest services such as transportation, dining reservations, spa appointments, or local recommendations.
- Ensure accurate communication during shift changes through logs or reports.
Problem Resolution - Address guest concerns and complaints promptly and professionally.
- Escalate complex issues to the Front Office Manager or Manager on Duty when necessary.
- Follow service recovery procedures to maintain guest satisfaction.
Property Presentation - Maintain a clean, organized, and welcoming front desk and lobby environment.
- Ensure guest service areas reflect the standards of a luxury hospitality property.
Qualifications & Skills Education - High school diploma or equivalent required.
- Hospitality or tourism education preferred.
Experience - 1-2 years of experience in hospitality, customer service, or guest-facing roles preferred.
- Previous hotel front desk experience is a plus.
Skills - Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced hospitality environment
- Basic computer and reservation system knowledge
- Professional appearance and demeanor
Work Conditions - Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to stand for extended periods and occasionally lift light items (10-20 lbs).
Key Competencies - Customer-focused mindset
- Attention to detail
- Professional appearance and demeanor
- Conflict resolution
- Time management
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