Front Desk - Medical Assistant

Key Responsibilities:

• Warmly welcome patients and guests; manage check-in, check-out, appointment flow, and communication between patients, clinicians, and clinic leadership.
• Acts as an example of Wynn & Encore employee culture and is committed to exemplifying and holding staff accountable to our Values, Behaviors, and Actions.
• Manage multi-line phones, voicemail, email, and patient messaging with professionalism, accuracy, and prompt follow-through.
• Schedule, confirm, reschedule, and coordinate appointments while optimizing clinician schedules, device/room utilization, and clinic efficiency.
• Maintain accurate patient demographic, medical, consent, and appointment information within the electronic medical record and other operational platforms.
• Collect payments, process deposits and refunds, provide receipts, and ensure accurate completion of daily financial and point-of-sale transactions.
• Provide approved, standardized information regarding clinic services, treatment preparation, general recovery expectations, memberships, packages, and Lancer Skincare products; do not make individualized medical, skincare, or treatment recommendations unless specifically directed by a licensed clinician.
• Coordinate patient arrivals, treatment-room readiness, clinician timing, and post-treatment checkout to ensure a seamless transition between front-of-house hospitality and clinical care.
• Protect patient confidentiality and ensure all communications, records, and transactions comply with HIPAA requirements and clinic policies.
• Other job duties as assigned

Medical Assistant & Clinical Support

• Assist the Medical Director and Aesthetics Nurse Practitioner with aesthetic consultations, treatments, and procedures under the direction and supervision of the clinical team.
• Prepare treatment rooms, supplies, and equipment for aesthetic procedures; follow all sanitation, disinfection, sterilization, infection-prevention, and safety protocols.
• Complete assigned patient intake responsibilities, including medication and allergy reconciliation, relevant medical-history updates, vital signs, and documentation within the medical record.
• Capture consistent, standardized before-and-after clinical photography and assist with approved skin-imaging or diagnostic-mapping systems.
• Assist with skin preparation, application of topical anesthetic agents, patient positioning, comfort measures, and other delegated clinical duties within the individual's training and permitted scope.
• Review clinician-approved pre-treatment and post-treatment instructions with patients; promptly refer clinical questions or concerns to the appropriate licensed clinician.
• Monitor patient comfort during procedures and communicate any change in condition, unexpected response, or safety concern to the treating clinician immediately.
• Clean and reset treatment rooms between patients; maintain a pristine, organized, and inspection-ready clinical environment.
• Track clinical, administrative, retail, and skincare inventory; assist with ordering, receiving, stocking, expiration-date monitoring, and inventory reconciliation.
• Support follow-up communications, record requests, consent completion, treatment documentation, and other administrative or clinical workflows as directed.

General Clinic Support

• Support clinic events, patient-education initiatives, product launches, VIP visits, and other operational needs while maintaining the clinic's standards of professionalism and discretion.
• Adapt to new technologies, services, protocols, scheduling procedures, and operational systems as the clinic evolves.
• Collaborate closely with clinicians, leadership, hospitality teams, and other staff members to maintain efficient and consistent patient care.
• Perform other administrative and clinical duties as assigned; remain prepared to transition smoothly between front desk and medical-assisting responsibilities based on daily clinic needs.
• Current national Medical Assistant certification, such as CMA, RMA, or CCMA, or another credential approved by Wynn Resorts and clinic leadership; certification must remain active throughout employment.
• Current Basic Life Support certification.
• Must be able to obtain a Health Card from the Southern Nevada Health District.
• Minimum of two years of experience in medical aesthetics, dermatology, plastic surgery, cosmetic medicine, or a comparable luxury healthcare environment; direct experience with both patient-access/front-office workflows and clinical support is strongly preferred.
• Demonstrated experience with patient scheduling, telephone management, check-in and check-out, payment processing, medical records, and clinical room support.
• Strong proficiency with electronic medical record systems, scheduling software, point-of-sale platforms, Microsoft Office, and other clinic-management technologies.
• Ability to rapidly develop comprehensive knowledge of the clinic's services and the Lancer Skincare product line, including approved product uses and their integration into provider-directed treatment plans.
• Proven ability to prioritize competing demands and move gracefully between high-touch front desk responsibilities and clinical support duties.
• Exceptional verbal and written communication skills; polished appearance, professional demeanor, sound judgment, and a service-oriented mindset.
• High attention to detail; consistent accuracy in scheduling, documentation, payment handling, patient communication, and clinical preparation.
• Strong understanding of patient privacy, HIPAA requirements, infection-prevention standards, and the professional boundaries of the Medical Assistant role.
• Ability to remain composed, discreet, and solutions-oriented when assisting high-profile or privacy-sensitive patients.
• Commitment to embodying the core values, service expectations, and luxury hospitality standards of Wynn Resorts and Wynn/Encore Lancer Aesthetics Clinic.
• Ability to stand for extended periods, move between the reception and clinical areas, and lift or transport routine medical and office supplies.
• Flexibility to work evenings, weekends, holidays, and special events as operationally required.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.