Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available.
WHAT YOU WILL DO
- Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.).
- Engage and sell rooms to walk-in customers.
- Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
- Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
- Inform housekeeping of room statuses and availability.
- Clean and tidy up the front desk area
- Balance cash drawer.
- Work collaboratively with team members and stay current on the communication log.
- Set up Breakfast
- Close and restart the hotel system each night.
COMPENSATION. The starting wage is $12.00 + or more per hour, based on your experience. PERKS. Team members enjoy substantially discounted room rates nationwide. SCHEDULE. A part-time position is available for the 11 pm-7 am shift. A full-time position is available from 7AM - 3PM. Flexibility is required to cover nights, weekends, and holidays. QUALIFICATIONS.
- Must be 18 years of age or older.
- Preference is given to candidates with prior hotel front desk experience.
- Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential.
- I will use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information.
- Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry.
- Someone motivated to use safe work practices and resourceful in solving problems.
- The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.