Job Description
Clayton Services is searching for a Front Desk & Operations Coordinator to join a thriving company in the Houston Heights area. The Front Desk & Operations Coordinator will be responsible for providing front-office customer service, answering and directing phone calls, assisting with vehicle intake, performing administrative tasks, and providing day-to-day operational support in a fast-paced environment.
Job Type: Temp-to-Hire
Pay Rate: $20.00-$22.00/hour
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Front Desk & Operations Coordinator Responsibilities:
Job Type: Temp-to-Hire
Pay Rate: $20.00-$22.00/hour
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Front Desk & Operations Coordinator Responsibilities:
- Answer incoming phone calls, direct calls to the appropriate team members, and assist with routine customer questions.
- Greet customers professionally and assist with vehicle drop-offs and pickups.
- Assist with vehicle intake procedures, including verifying VIN numbers and mileage.
- Prepare incoming vehicles by placing protective paper and plastic as required.
- Enter vehicle, customer, and other information accurately into internal systems.
- Organize, file, and maintain completed paperwork and records.
- Assist with posting invoices and other information into internal systems.
- Provide backup support for receiving automotive parts during busy periods, lunches, and employee absences.
- Verify incoming parts and part numbers against applicable documentation.
- Assist with entering invoice numbers and maintaining accurate receiving records.
- Run occasional local errands, including pickups and deliveries to dealerships and other nearby businesses.
- Provide administrative and operational support throughout the office as needed.
- Maintain a professional, organized, and welcoming front-office environment.
- Excellent customer service and interpersonal skills.
- Professional appearance and demeanor when interacting with customers.
- Strong verbal communication and telephone skills.
- Ability to communicate effectively with customers, vendors, dealerships, insurance representatives, and coworkers.
- Strong organizational skills and attention to detail.
- Basic computer and data entry proficiency.
- Ability to learn new software, procedures, and internal processes.
- Ability to accurately follow established procedures and instructions.
- Comfortable working in a busy, fast-paced environment with frequent interruptions.
- Ability to transition between customer service, administrative, and operational responsibilities throughout the day.
- Dependable, punctual, and willing to assist wherever needed.
- Valid driver's license and ability to run occasional local business errands.
- Bilingual English/Spanish skills are a plus but are not required.
- High school diploma or equivalent preferred.
- 1 2 years of professional work experience preferred.
- Previous receptionist, front desk, administrative, or customer service experience is preferred.
- Previous automotive or collision repair industry experience is a plus but is not required.
- Previous experience is less important than demonstrated professionalism, reliability, communication skills, and the ability to learn quickly.
Numbers & Facts
| Location | Houston, TX |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$22 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | http://www.claytonpersonnel.com |
About Company
Clayton Servies is a Houston-based staffing and recruiting firm. For over 37 years, Clayton Services has been helping talented job seekers find great job opportunities with leading companies including multiple Fortune 1000 organizations. Apply today to make your job search easy!
Skills
- Administrative Skillsunmatched
- Automotive Repair and Maintenanceunmatched
- Billingunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Detail Orientedunmatched
- Driver's Licenseunmatched
- English Languageunmatched
- File Maintenanceunmatched
- High School Diplomaunmatched
- Information Technology & Information Systemsunmatched
- Insuranceunmatched
- Interpersonal Skillsunmatched
- Multilingualunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Parts Salesunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Spanish Languageunmatched
- Telephone Skillsunmatched
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