Front Desk Patient Care Coordinator

Responsibilities:

Front Desk Patient Care Coordinator responsibilities will consist of, but are not limited to:

• Greets the patient and family and is sensitive to their needs.
• Uses electronic charts and HST.
• Scheduling of surgical cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure.
• Sets up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
• Refers charts back to appropriate staff and surgeons for completion.
• Compiles quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
• Assures the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Follows all HIPAA guidelines when handling patient records.
• Assures that all surgical charts are locked at the end of the day.
• Ensures subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient’s family.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

Qualifications:

• High school graduate or equivalent.
• General office experience preferred.
• Must have current BLS certification.
• Has full command of the English language, both verbal and written.

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