Column Technical Services is seeking a dependable and personable Front DeskReceptionist to join a well-established, family-owned organization with more than 800 retail locations nationwide, headquartered in Atlanta, GA. Serving guests since 1934, this company prides itself on hospitality and service excellence. If you are highly organized, motivated, and have a positive attitude with strong customer service skills, we encourage you to apply.
Role Overview
The Front Desk Receptionist acts as the primary point of contact for the Customer Support Center, providing a friendly, professional, and guest-focused experience for visitors, field staff, vendors, and internal stakeholders. This position plays a key role in representing the company's hospitality values while supporting smooth front-desk and administrative operations.
Core Responsibilities
Guest & Team Experience
- Welcome all visitors, vendors, and employees with a courteous, professional, and service-driven approach
- Oversee front-desk sign-in processes, visitor credentials, and Support Center access procedures
- Represent the brand by consistently demonstrating company service principles and values
Communication & Coordination
- Answer, screen, and direct incoming calls accurately and courteously
- Monitor and manage general Support Center inboxes and front-desk communication channels
- Schedule and coordinate conference room bookings and assist with meeting arrangements as needed
Administrative Assistance
- Ensure the reception area remains clean, organized, and presentable at all times
- Process incoming and outgoing mail, shipments, and deliveries
- Provide administrative support to Support Center leadership and teams, including printing, scheduling, and basic reporting
- Maintain visitor records and front-desk activity logs as required
Safety, Security & Compliance
- Adhere to Support Center safety, security, and emergency guidelines
- Promptly report and escalate unusual situations or concerns as appropriate
- Assist with business continuity efforts during incidents or operational interruptions
Culture & Collaboration
- Support internal events, recognition programs, and employee engagement activities
- Collaborate with Support Center teams to foster a welcoming and inclusive work environment
- Assist new hires and visitors with directions, logistics, and general orientation to the Support Center
Required Qualifications
- Minimum of one year of experience in receptionist, front-desk, customer service, or administrative roles
- High school diploma or GED
- Strong verbal and written communication abilities
- Polished, professional appearance and conduct
- Working knowledge of Microsoft Office applications (Outlook, Teams, Word)
- Commitment to hospitality and exceptional guest service
- Strong attention to detail
- High level of professionalism and discretion
- Effective organizational and time-management skills
- Ability to adapt, multitask, and communicate clearly
- Collaborative, team-focused attitude
Preferred
- Experience in a corporate office or service-oriented hospitality environment
- Familiarity with multi-line phone systems
- Experience providing administrative support to leaders or executive teams
Key Performance Indicators (KPIs)
- Positive feedback from visitors, field leadership, and Support Center employees
- Accurate and timely handling of calls and visitor coordination
- Consistent professional presentation of the front desk and shared spaces
- On-time completion of administrative and support responsibilities
- Compliance with safety and security standards
Physical & Work Requirements
- Ability to sit or stand for extended periods throughout the workday
- Occasional light lifting of packages or office materials
- Reliable on-site presence during scheduled business hours
C
Column Technical Services