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Front Desk Receptionist

Skin Arts & Science Incorporated

Austin, TX

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JOB DETAILS
SKILLS
Communication Skills, Cosmetology, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, HIPAA (Health Insurance Portability and Accountability Act), Housekeeping/Cleaning, Laundry, Maintain Compliance, Medical Office, Multitasking, Music, Operational Support, Operations, Organizational Skills, Point of Sale (POS) Software, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Sales, Staff Training, Team Player, Time Management, Training/Teaching, Up-Selling
LOCATION
Austin, TX
POSTED
16 days ago
Benefits:
  • Employee discounts
  • Training & development
  • Stock options plan

About Us
At  La Bella Med Aesthetics, we pride ourselves on delivering advanced aesthetic treatments in a serene, results-driven, and professional environment. We combine science, artistry, and care to help our clients look and feel their best.

Front Desk Receptionist – Duties & Requirements
Job Summary
The Front Desk Receptionist is the first point of contact for all clients and is responsible for creating a welcoming, professional, and luxury experience that reflects the med spa’s brand. This role supports daily spa operations through exceptional customer service, communication, and organization.



 Key Responsibilities
Client Experience
• Greet all clients promptly with a warm, friendly, and professional attitude.
• Check in and check out clients efficiently.
• Offer refreshments and ensure clients are comfortable while waiting.
• Maintain a calm, welcoming tone even during busy times.
• Handle client concerns or complaints professionally and escalate when necessary.
Scheduling & Communication
• Manage appointment bookings via phone, text, email, or scheduling software.
• Confirm appointments and send reminders.
• Notify providers of client arrivals and changes.
• Communicate delays or adjustments to clients politely and proactively.
Payment & Record Management
• Process payments accurately (services, products, memberships).
• Maintain and balance cash drawer at the end of each shift.
• Update and maintain accurate client records and treatment notes in the system.
• Ensure confidentiality and compliance with HIPAA standards.
Sales & Product Knowledge
• Promote current specials, packages, and memberships.
• Educate clients about skincare products and treatment options.
• Upsell and cross-sell when appropriate, maintaining a service-focused approach.
Spa Presentation & Cleanliness
• Keep front area, lobby, and restrooms tidy and stocked at all times.
• Ensure music, lighting, and scent align with spa atmosphere.
• Disinfect front desk area regularly following spa protocols.
Team Support
• Communicate clearly with providers and management.
• Assist with inventory counts, restocking, and laundry when needed.
• Attend team meetings, trainings, and staff events.



Professional Requirements
Appearance & Presentation
• Arrive well-groomed with clean, pressed uniform and name badge.
• Maintain neat hair, light professional makeup, and minimal fragrance.
• Nails should be clean and well-kept (no chipped polish).
• Represent the med spa’s brand in a polished, professional manner at all times.
Skills & Qualifications
• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).
• Strong communication, multitasking, and organization skills.
• Comfortable using booking and POS software (e.g., Aesthetic Record, Boulevard, Vagaro, etc.).
• Knowledge of beauty/aesthetic treatments is a plus.
• Reliable, punctual, and team-oriented.



Work Expectations
• Arrive on time, ready to work, and in full uniform.
• Follow opening and closing procedures precisely.
• Maintain confidentiality and professionalism at all times.
• Flexibility to work evenings, weekends, or events as needed.

About the Company

S

Skin Arts & Science Incorporated

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