Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Administrative Skillsunmatched
Billing Recordsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Fast Foodunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Office Managementunmatched
Organizational Skillsunmatched
Record Keepingunmatched
Telephone Skillsunmatched
Description
Job Title: Hotel Front Desk Receptionist
Location: Benny's Colville Inn, Colville, Washington
Job Type: Full-Time / Part-Time / Shift Work
Reports To: Front Office Manager
Job Summary:
We are seeking a friendly, professional, and customer-focused Hotel Front Desk Receptionist to join our team. As the first point of contact for guests, you will play a key role in creating a welcoming experience. You will be responsible for handling guest check-ins and check-outs, reservations, and providing information and assistance throughout their stay.
Key Responsibilities:
Greet guests upon arrival with a warm and welcoming attitude.
Check guests in and out efficiently, verifying reservations and issuing room keys.
Process payments, issue receipts, and maintain accurate billing records.
Answer incoming calls, respond to emails, and handle guest inquiries or requests.
Provide information about hotel services, amenities, local attractions, and directions.
Coordinate with housekeeping and maintenance to ensure room readiness and respond to guest needs.
Address guest complaints or concerns promptly and professionally, escalating when necessary.
Maintain the front desk area, ensuring it is tidy, professional, and presentable at all times.
Follow hotel security procedures and safeguard guest confidentiality.
Perform daily shift reports and administrative tasks as required.
Qualifications:
High school diploma or equivalent; associate's degree in hospitality or related field is a plus.
Proven experience in customer service; previous hotel front desk or receptionist experience preferred.
Proficiency with front desk systems and office software (e.g., MS Office, hotel booking software like Opera, Cloudbeds, or PMS systems).
Excellent communication and interpersonal skills.
Ability to multitask and stay organized in a fast-paced environment.
Flexible availability, including evenings, weekends, and holidays.
Professional appearance and demeanor.
Work Conditions:
Standing for extended periods
Interacting with guests from diverse backgrounds
Working shifts including nights, weekends, and holidays