Front Desk Receptionist
Job Summary
Join our welcoming dog grooming salon as a Front Desk Receptionist, where you'll be the first point of contact for pet owners and their beloved companions. This entry-level position offers the opportunity to work in a dynamic, pet-friendly environment while providing exceptional customer service and administrative support to ensure smooth daily operations.
Key Responsibilities
- Greet customers and their pets warmly upon arrival and departure
- Schedule grooming appointments using salon management software
- Answer phone calls and respond to customer inquiries about services and pricing
- Process payments and handle cash transactions accurately
- Maintain detailed customer records and pet information in the database
- Coordinate with groomers to manage appointment flow and wait times
- Assist with pet check-in and check-out procedures
- Handle customer concerns and complaints with professionalism and empathy
- Maintaining Cleanliness of the shop with light vacuuming, dusting and wiping down front desk area
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Comfortable working around dogs of all breeds, sizes and temperaments
- Strong communication and interpersonal skills
- Basic math skills for handling payments and transactions
- Ability to remain calm in busy or stressful situations
- Professional appearance and demeanor
- Reliable attendance and punctuality
Preferred Qualifications
- Experience in pet care, veterinary, or grooming industry
- Knowledge of dog breeds and basic pet care
- Bilingual capabilities (English/Spanish preferred)
- Previous experience with appointment scheduling systems
- Basic understanding of pet grooming services and pricing
Technical Skills
- Proficiency with computer systems and point-of-sale software
- Ability to learn salon management software quickly
- Basic phone system operation
- Cash handling and credit card processing
- Email and basic office software skills
- Multi-tasking abilities in a fast-paced environment
Application Information
We are seeking a dedicated Front Desk Receptionist to join our team in Franklin Square, NY. This position offers competitive hourly compensation between $17-$17.50 per hour. The ideal candidate will have a genuine love for animals and a passion for providing outstanding customer service. If you're looking to start or advance your career in the pet care industry while working in a supportive, animal-loving environment, we encourage you to apply. Please submit your resume and a brief cover letter explaining your interest in working with pets and providing excellent customer service.