Front Desk Receptionist

Front Desk Receptionist

Department: Campus Safety and Security

Reports To: Director of Campus Safety and Security

Employment Status: Full-Time

FLSA Status: Non-Exempt

Position Summary

The Front Desk Receptionist serves as the first point of contact for students, employees, visitors, vendors, and guests entering the designated campus facility. This position is responsible for providing professional customer service, monitoring front desk operations, answering calls, directing visitors, maintaining sign-in procedures, and supporting the overall safety and security efforts of the College.

The Front Desk Receptionist must maintain a welcoming, professional, and alert presence while ensuring that all individuals entering the facility follow established campus policies, safety procedures, and visitor protocols.

Essential Duties and Responsibilities

• Greet students, faculty, staff, visitors, and vendors in a courteous and professional manner.
• Answer incoming phone calls, provide general information, and direct calls to the appropriate department or individual.
• Monitor front desk activity and report any suspicious behavior, safety concerns, or policy violations to Campus Safety and Security.
• Maintain visitor sign-in and sign-out logs, issue visitor passes when required, and ensure proper identification procedures are followed.
• Provide directions and general assistance to campus guests and community members.
• Assist with maintaining a safe and secure front desk/lobby environment.
• Notify the Director of Campus Safety and Security or appropriate personnel of emergencies, incidents, or unusual activity.
• Support emergency procedures by following established protocols during drills, evacuations, lockdowns, severe weather events, or other campus emergencies.
• Maintain accurate records, logs, reports, and front desk documentation as required.
• Receive and distribute messages, packages, or documents as assigned.
• Ensure confidentiality when handling sensitive student, employee, visitor, or institutional information.
• Assist with monitoring access to the building or assigned area.
• Maintain a clean, organized, and professional front desk workspace.
• Communicate effectively with Campus Safety officers, Residence Life staff, Facilities, Human Resources, and other departments as needed.
• Perform other duties as assigned by the Director of Campus Safety and Security.