Front Desk Receptionist

Position Summary

We are seeking a friendly, professional, and organized Front Desk Receptionist to join a local medical practice. The Front Desk Receptionist serves as the first point of contact for patients and plays a key role in providing excellent customer service while supporting daily office operations. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Essential Responsibilities

• Greet patients and visitors in a courteous and professional manner.
  
• Answer incoming phone calls and direct inquiries appropriately.
  
• Schedule, confirm, and reschedule patient appointments.
  
• Verify patient information and update records accurately.
  
• Check patients in and out for appointments.
  
• Collect copays and process payments as needed.
  
• Verify insurance eligibility and obtain necessary authorizations.
  
• Maintain patient confidentiality in accordance with HIPAA regulations.
  
• Coordinate communication between patients, providers, and staff.
  
• Manage incoming and outgoing correspondence, including mail, emails, and faxes.
  
• Assist with filing, scanning, and other administrative duties.
  
• Maintain a clean, organized, and welcoming reception area.
  

Qualifications

• High school diploma or GED required.
  
• Previous receptionist, customer service, administrative, or medical office experience preferred.
  
• Proficiency with Microsoft Office and office equipment.
  
• Strong organizational and multitasking abilities.
  
• Excellent verbal and written communication skills.
  
• Professional appearance and positive attitude.
  
• Ability to work independently and as part of a team.
  

Preferred Skills

• Knowledge of medical terminology.
  
• Experience with electronic medical records (EMR) systems.
  
• Insurance verification and patient scheduling experience.
  
• Strong attention to detail and accuracy.
  

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
  
• Ability to use a computer, telephone, and other office equipment throughout the workday.
  
• Ability to occasionally lift up to 20 pounds.