Front Desk Receptionist

Position Summary/Scope of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia.  With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Duties include, but are not limited to:

• Serves visitors by greeting, welcoming, notifying company personnel of visitor arrival, and directing them appropriately. Displaying and maintaining a professional and service-centered atmosphere with all visitors emblematic of the service MedVanta strives to deliver.
• Operates multi-line telecommunication and VOIP system to screen calls, answer general queries, route callers to the appropriate party effectively and politely, and follow-up on all voicemails and faxes in a timely manner.
• Anticipates needs of the office and team that may arise to proactively ensure a continued seamless experience and function of systems and operations.
• Manages all office in/out-bound mailing, distribution, and shipping.
• Maintains cleanliness and organization of front reception areas and kitchens as well as consistent stock of office and kitchen supplies. Including ordering of various supplies, labor and compliance posters for the CO, CBO, and practices, and vendor management.
• Coordinates conference room meetings and sets up multimedia for meetings including video conferencing, projector/screen setup, presentations, etc.
• Develops and maintains an always updated organization directory.
• Processes validation for parking tickets for guests and employees, new hire key fob registrations and parking passes, and reimbursements as needed.
• Manages internal documents and databases and creates standardized organization systems.
• Assists with the coordination of annual meetings and company events including set up and serving as a helper at events when necessary.
• Liaises with executive and senior office and client personnel as needed to provide support in requests, queries, and projects.
• Performs all other duties as assigned.

Required Education & Experience

• High school diploma or equivalent required.
• At least 2 years of medical office administrative experience required.
• A combination of relevant education and experience that equates to the requirements above may be considered.
• Proficiency with the Microsoft Office suite of products required. Experience working with medical record systems preferred.
• Proficient knowledge of medical terminology.

Competencies/Required Skills & Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate to achieve assignments.
• Confident and critical thinker who will seek input to ensure accuracy.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong analytical and problem-solving skills.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds.  
• Must be able to use appropriate body mechanics techniques when performing desk duties.  
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.