What You'll Do
- Deliver an exceptional patient experience by warmly welcoming patients, answering calls, managing check-in and check-out, and ensuring every interaction feels personal, polished, and professional.
- Coordinate scheduling and patient flow by managing appointments, monitoring online bookings, confirming provider availability, and ensuring treatment schedules remain accurate and organized.
- Support patient relationships and membership programs by confidently explaining services and membership benefits, assisting with enrollments and renewals, scheduling follow-ups, and encouraging long-term patient engagement.
- Manage front desk operations by processing payments, maintaining accurate patient records and consent forms, updating information in Mindbody and electronic medical record systems, and supporting daily administrative needs.
- Collaborate across locations by working closely with providers and teammates, maintaining consistent front desk coverage, and assisting at other Sharper locations when needed.
What We're Looking For
- Previous experience in customer service, hospitality, reception, retail, or sales, with familiarity in membership programs and building long-term client relationships.
- A bubbly, outgoing, and polished personality with excellent communication skills and a natural ability to make patients feel welcome.
- A proactive, dependable team player who takes initiative, anticipates needs, and thrives in a collaborative environment.
- Strong organizational, multitasking, and computer skills, with the ability to manage busy schedules and quickly learn new technology.
- A genuine interest in skincare, wellness, and medical aesthetics, with enthusiasm for learning about treatments and services.
- Flexibility to work between our Avon and Nora locations, provide additional coverage as needed, and work alternating Saturdays.
Work Schedule
This is a full-time, on-site position with a rotating two-week schedule. Mondays are off, and Saturdays are required every other week.
Week 1 – Saturday On
- Monday: Off
- Tuesday: 9:30 AM–2:00 PM (Avon)
- Wednesday: 8:30 AM–7:00 PM (Nora)
- Thursday: 9:00 AM–7:00 PM (Avon)
- Friday: 8:30 AM–5:00 PM (Avon)
- Saturday: 8:30 AM–2:00 PM (Avon)
Week 2 – Saturday Off
- Monday: Off
- Tuesday: 7:30 AM–5:00 PM (Avon)
- Wednesday: 8:30 AM–7:00 PM (Nora)
- Thursday: 9:00 AM–7:00 PM (Avon)
- Friday: 8:30 AM–5:00 PM (Avon)
- Saturday: Off
Flexibility to provide coverage at additional locations may be required based on staffing needs.
Become a Familiar Face at Sharper
At Sharper Plastic Surgery, the front desk isn't just about managing appointments, it's about making people feel valued.
We're looking for someone who takes pride in remembering a patient's name, enjoys creating meaningful connections, and understands that exceptional service is what turns a first-time visitor into a loyal, long-term patient.
If you're someone who loves working with people, thrives in a collaborative environment, and wants to become an essential part of the Sharper patient experience, we'd love to meet you!
Apply today and become part of the Sharper Plastic Surgery team!