Front Desk Receptionist (Tri-Cities)

JOB DESCRIPTION TITLE: Front Desk Receptionist DEPT: Tri-Cities Campus REPORTS TO: Tri-Cities Campus Coordinator /Associate VP FLSA: Non-Exempt SALARY: $40,000 - $45,000 POSITION SUMMARY: The Front Desk Receptionist serves as the first point of contact for students, faculty, staff, and visitors at the Tri-Cities campus. This position provides customer service, administrative assistance, student support, and operational coordination to ensur e an efficient and welcoming campus environment. Working under the supervision of the Campus Coordinator, the Receptionist supports daily campus operations, facilitates coordination between the Tri -Cities and Toppenish campuses, supports student needs and access to university services, and provides administrative and logistical support across university departments. The position requires flexibility, initiative, strong communication skills, and the ability to manage multiple responsibilities in a growing ca mpus environment. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Represent Heritage University positively and professionally when interacting with prospective, current, and former students; faculty; staff; alumni; visitors; and community members. Uphold the University mission and provide welcoming, responsive custome r service. 2. Maintain an organized and welcoming reception area; greet visitors, answer and direct incoming calls, provide campus information, and refer individuals to appropriate departments and services. 3. Serve as a point of contact for student inquiries related to admissions, advising, financial aid, registration, and other university services; coordinate with appropriate departments to connect students with resources and resolve routine concerns. 4. Facilitate communication and coordination between the Tri -Cities and Toppenish campuses, including assisting with service requests, sharing information, coordinating appointments, and supporting the receipt and transfer of materials and resources. 5. Travel occasionally to the Toppenish campus, as needed, to support intercampus coordination, meetings, training, student services, and the exchange of university materials and resources. 6. Maintain and coordinate calendars, appointments, and room reservations for campus services, classrooms, meetings, and events; communicate scheduling information to relevant faculty and staff. 7. Provide administrative support across university departments, including maintaining accurate paper and electronic records, contact lists, communications, and routine correspondence in accordance with records -retention requirements. 8. Handle confidential information with discretion and in compliance with FERPA and applicable University policies. 9. Support the maintenance and organization of the campus food pantry, including stocking items, monitoring inventory, and maintaining a clean, orderly space. 10. Assist with campus events, meetings, student activities, and community outreach, including coordinating logistical arrangements and preparing rooms and materials. 11. Monitor campus and office supplies, shared resources, and reception materials; report replenishment needs to the Campus Coordinator. 12. Help maintain clean, organized, and welcoming reception, student, meeting, and common areas; identify and promptly report facility, equipment, technology, and operational concerns to the Campus Coordinator. 13. Coordinate routine communication with campus security and other university support departments as needed and follow established campus safety and emergency protocols. 14. Assist with tracking requests, deliveries, and follow -up items to support efficient campus operations and interdepartmental coordination. 15. Provide flexible administrative and operational support for special projects and other related duties as assigned by the Campus Coordinator. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. Experience providing effective customer service and/or student services in a professional environment. 2. Ability to listen attentively, identify needs, and connect students and visitors with appropriate resources. 3. Ability to operate a multi -line telephone system; typing proficiency of 50 or more words per minute preferred. 4. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel, and ability to learn university systems. 5. Excellent oral and written communication skills; fluency in Spanish is a plus. 6. Ability to handle confidential information with sound judgment and discretion. 7. Demonstrated ability to work effectively and respectfully with diverse populations. 8. Strong organizational skills and ability to balance multiple tasks, coordinate across departments and campus locations, and manage competing priorities. 9. Ability to work independently, take initiative, exercise sound judgment, and adapt to changing campus needs. 10. Ability to work collaboratively with students, faculty, staff, external partners, and security personnel. 11. Professional appearance and demeanor. QUALIFICATIONS: 1. Associate degree preferred. 2. Two to three years of relevant experience preferred, ideally in higher education, administrative support, customer service, or student services. BENEFIT PACKAGE (benefit eligible is at least .75 FTE ): • Health Benefits - medical, dental, and vision • No cost life insurance. • Paid Time Off • 21 Paid Holidays • Matching 403(b) Contribution after a year of service. • Tuition Waiver Program • Additional plans are available for purchase. This includes AFLAC and additional life & ADD insurance. • Many other employee engagement programs. APPLICATION INFORMATION AND DEADLINE (Applications should include the following): • Cover Letter • Resume • List of References (names, addresses & phone numbers of 3‐5 current professional references). • HU Employment Application LINK: HU Application Review of applications will begin immediately and will continue until the position is filled. To apply, please email application material to: Humanresources@heritage.edu OR Heritage University Office of Human Resources 3240 Fort Road Toppenish, WA 98948 We thank all applicants for their interest; however, only those selected for an interview will be contacted. Heritage University is an equal opportunity/ equal access/ affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and State laws, regulations, and executive order regarding non -discrimination and affirmat ive action.