Front Desk Receptionist

Location: This position works at both of our offices, Tucson (6565 E. Carondelet Dr.) and Oro Valley (11015 N. Oracle Rd.).
Reports To: Front Office Lead and Clinic Supervisor
Job Type: Full-Time, Non-Exempt
Pay: $16 – $21 per hour

Job Summary

The Front Desk Receptionist delivers an exceptional patient experience. You will warmly greet every patient and visitor, in person and on the phone, schedule appointments, and keep the clinic running smoothly. You will understand insurance requirements and be comfortable having financial conversations with patients. This role is key to daily clinic operations and reflects Tucson Dermatology's commitment to professionalism, efficiency, and patient care.

Primary Responsibilities

• Greet patients and visitors promptly and warmly, in line with Tucson Dermatology's service standards.
• Check patients in and out using the EHR system.
• Schedule appointments accurately based on provider schedules and visit types.
• Audit physician schedules to catch and correct scheduling discrepancies.
• Answer phone calls professionally and direct inquiries to the right person.
• Obtain, record, and update patient personal, insurance, and financial information for accurate and timely billing.
• Verify insurance, collect co-pays, and clearly explain insurance benefits and payments due at time of service.
• Manage clinic flow by notifying providers of patient arrivals and alerting them to delays.
• Communicate appointment reminders, pre-visit instructions, and office policies.
• Protect patient confidentiality and follow HIPAA requirements.

Secondary Responsibilities

• Keep the front desk and lobby clean and organized.
• Restock forms, handouts, and supplies; maintain front office inventory and equipment.
• Back up Medical Assistants during high-volume periods (e.g., printing encounter forms).
• Scan documents into patient charts.
• Partner with Billing on patient insurance and payment issues.
• Support Marketing during promotions and patient events.
• Attend and contribute to department meetings and training.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent verbal and written communication in English, with strong grammar and spelling.
• Detail-oriented, reliable, and professional.
• Comfortable discussing insurance and payments with patients; basic math skills.
• Proficient with computers and able to learn medical software quickly; working knowledge of Microsoft Word, Excel, and Outlook.
• General understanding of HIPAA.
• Reliable transportation and ability to work at both the Tucson and Oro Valley offices.
• Positive attitude, empathy, and patience with every patient.

Preferred Qualifications

• Prior medical front desk or EHR experience (Dermatology preferred).
• Bilingual in Spanish and English.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with employer match.
• Opportunities for advancement and continuing education.
• Employee discounts on MedSpa services and skincare products.

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