Front Desk Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Salary: $18.37 to 19.88

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule

• Sunday: 
• 6:30 am to 4:00pm
• Monday: 
• 11:30am to 7:30pm
• Tuesday: 
• 11:30am to 7:30pm
• Wednesday: 
• OFF
• Thursday: 
• OFF
• Friday: 
• 6:30am to 2:00pm
• Saturday: 
• 6:30am to 2:00pm

  Our comprehensive total rewards support you, your family, and your future with

  • Medical, dental, and vision insurance
  • 401K + 5% company match
  • Tuition assistance up to $5k per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • Paid time off
  • Employee Resource Groups
  • Recognition and perks

  As a Front Desk/ Donor Relations Specialist, you'll get to

  • Assist donor services staff by addressing donor questions and monitoring donor wait times.
  • Retain current donors by scheduling their next donation appointment.
  • Educate donors on additional collection techniques to optimize donation opportunities.
  • Administer customer service and marketing survey to donors.
  • Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

  Requirements:

  • High School Diploma or GED required
  • One year of customer service experience required

  Location:

  1757 W Fullerton Avenue Chicago, IL 60614

  Job Category:

  Sales / Community Outreach

  Contact Information:

  careers@vitalant.org

  If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.