Front Desk Representative

We are a busy OB/GYN Practice located in Roswell with an immediate opening for a Front Desk Receptionist to join our team. The right candidate will possess key strengths in data entry and patient services.

Essential job functions:

• Maintains reception area and conference room for order and cleanliness on a daily basis
• Welcomes patients and office guests, offering coffee and beverages
• Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
• Accurately enters personal, guarantor and insurance information into Software Program
• Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
• Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
• Addresses patient inquiries and provides support as needed
• Performs other related duties as required

Qualifications:

• Must have a High School Diploma or an equivalent degree
• Experience as receptionist or customer service role. (medical office settingstrongly preferred)
• Spanish bilingual strongly preferred 
• Must possess strong verbal and written communication skills
• Able to deal with a variety of customers professionally and cheerfully, even under pressure
• Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
• Able to make simple computations and tabulations accurately and with reasonable speed
• Provide strong problem-solving abilities
• Maintain strict confidentiality and adhere to HIPAA regulations
• Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
• Skilled in Microsoft Word and Excel