Benefits:
- Free Uniform
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Future references/referrals
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Ability to multitask in a busy environment
- Previous customer service or receptionist experience required
- Must pass background examinations (included with training)
- Basic proficiency with computer software
Job Title: Front Desk / Sales and Service Representative
Reports to: General Manager and Assistant General Manager
FLSA Status: Non-Exempt
Summary: As a Front Desk Receptionist at Goldfish Swim School, you will be the first point of contact for members and guests, playing a key role in delivering a positive customer experience. This role involves greeting families, answering phone calls, responding to inquiries, scheduling swim lessons, handling registrations and payments, and maintaining a clean, organized front desk area.
Successful candidates are friendly, organized, dependable, and thrive in a fast-paced, child-focused environment. You’ll work closely with the management team and deck supervisors to ensure the daily operations run smoothly during each shift.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a friendly and professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Support the team with special events, promotions, and administrative tasks
- Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Paid Training for Lifeguard Certification, CPR, First Aid and AED Certifications.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!