Front Desk / Sales and Service Representative

Benefits:

• Free uniforms
• Opportunity for advancement
• Employee discounts

Benefits:

• Free Uniform
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
•  Ability to multitask in a busy environment
•  Previous customer service or receptionist experience required
• Must pass background examinations (included with training)
• Basic proficiency with computer software 

Job Title: Front Desk / Sales and Service Representative


Reports to: General Manager and Assistant General Manager


FLSA Status: Non-Exempt


Summary: As a Front Desk Receptionist at Goldfish Swim School, you will be the first point of contact for members and guests, playing a key role in delivering a positive customer experience. This role involves greeting families, answering phone calls, responding to inquiries, scheduling swim lessons, handling registrations and payments, and maintaining a clean, organized front desk area.


Successful candidates are friendly, organized, dependable, and thrive in a fast-paced, child-focused environment. You’ll work closely with the management team and deck supervisors to ensure the daily operations run smoothly during each shift.

Duties and Responsibilities:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a friendly and professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
10. Checks voicemail and email correspondence and responds in a timely manner.
11. Updates informational displays with accurate and timely promotions and literature.
12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
13. Makes collection calls to resolve open account problems.
14. Prepares student lesson schedules for use by instructors and management staff.
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
16.  Support the team with special events, promotions, and administrative tasks 
17. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:  High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.


Certifications and licenses: Paid Training for Lifeguard Certification, CPR, First Aid and AED Certifications.


Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.