Job description:
Front Desk / Sales Coordinator – Hiring Opportunity
Location: Dresden, TN (On-site)
Monday to Friday from 8:00 AM to 5:00 PM.
We are looking for a Front Desk / Sales Coordinator to support the sales team, manage customer inquiries, and coordinate sales activities. Approximately 85% of the role focuses on sales coordination and prospecting, while 15% involves front desk responsibilities.
Responsibilities:
- Answer phone calls, greet visitors, and assist existing customers with order status, tracking, pricing, and product inquiries.
- Manage new customer inquiries from phone, email, website, trade shows, and referrals.
- Contact new leads within one business day, gather customer information, and create account records in NetSuite.
- Research potential buyers for new deals, build prospect lists, and schedule follow-ups for account managers.
- Coordinate daily with sales representatives and report sales progress, outstanding offers, and follow-up needs to leadership.
- Work with marketing on sales materials, fliers, and Deal of the Day promotions.
- Maintain an organized front office and accurate prospect records.
Requirements:
- At least 2 years of experience in customer service, inside sales, sales support, reception, or a similar customer-facing role.
- Strong communication, organizational, and follow-up skills.
- Comfortable making calls and contacting new customers.
- Proficiency in Excel or Google Sheets.
- Willingness to learn NetSuite and use AI tools for research and organization.
- Ability to work on-site in Dresden, TN.
Preferred Qualifications:
- Experience in wholesale, distribution, closeouts, or retail buying.
- Experience qualifying leads or scheduling sales appointments.
- Familiarity with ERP/CRM systems such as NetSuite.
- Experience using ChatGPT or Claude.
- Bilingual in English and Spanish.
Benefits:
- Dental insurance.
- Health insurance.
- Vision insurance.