Job Summary:
This position is responsible for greeting and assisting patients and visitors with check in and general information, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.
Qualifications:
- High school diploma or equivalent required.
- Work experience of at least 1 year in a medical office is required.
- May travel to other offices to help when needed (Statesboro).
- Must be comfortable collecting payments.
- Knowledge of insurance is preferred.
- Customer service experience preferred.
- Good oral and written communication skills.
- Good interpersonal and organizational skills.
- Detail oriented.
- Must be friendly, able to multi-task, and work well in a fast-paced environment.
Responsibilities:
- Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner.
- Answers or refers inquiries appropriately.
- Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patient in the PM system in a timely and efficient manner.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Assists with obtaining revenue by recording and updating insurance information; recording and collecting patient coinsurance/copays.
- Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by assisting in other duties as determined by the Department Manager.
Other functions:
- Performs other logically associated duties that enhance position through Continuous Quality Improvement.
- Serves as a preceptor for new Employees.
- Competent in computer applications pertaining to position.
- Other duties as assigned.