Front Desk Student Ambassador (Student)

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Job ID

61657

Location

Columbia

Full/Part Time

Part-Time

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Hiring Department

The Wellness Resource Center is a department within Student Affairs. Through the Wellness Resource Center, Mizzou is committed to supporting student health and well-being through a collaborative approach that includes the Counseling Center, Student Health Center, Relationship and Sexual Violence Prevention Center, and Wellness Resource Center. We strive to assist students by prioritizing health-related services and resources to support academic success.

The Wellness Resource Center's mission is to:

• Provide a caring community.
• Provide an environment that continues to promote academic success.
• Infuse and implement self-help mental and physical health programs.
• Ensure that the Wellness Resource Center is a space for relationships and social groups to meet and thrive.
• Provide programs to enable students to thrive during the semester and through finals.

Job Description

Summary

The Front Desk Student Ambassador serves as the primary point of contact and greeter for the Wellness Resource Center. This individual provides a welcoming, friendly first impression for students and guests, directs visitors to the appropriate location or staff member, and supports the daily operations of the center while fostering a supportive environment.

Essential Functions

The Front Desk Student Ambassador is responsible for a variety of duties, including:

• Answering the telephone and greeting callers with professionalism and enthusiasm, directing calls appropriately, taking complete messages, and ensuring timely dissemination to the intended recipients.
• Greeting students and guests in person and directing them to the proper location or personnel within the Wellness Resource Center.
• Retrieving, distributing, and organizing mail and packages for appropriate staff members.
• Coordinating massage chair usage, including registering students, monitoring usage to ensure allotted time limits are followed, and ensuring cleanliness and readiness of the chair for patrons.
• Copying and preparing designated materials for Coordinators and Peer Educators.
• Completing bulk mailings, including stuffing envelopes, applying labels, and sealing items for mailing.
• Assisting with the coordination and preparation of orders and materials, such as stuffing envelopes, making buttons, compiling packets, assembling products, and preparing informational materials for meetings or conferences.

o Facilitating requests to loan Wellness Resource Center items for events (e.g., Golf Cart, tablecloths, informational racks, sandwich boards) to support other student centers or campus departments, including:

o Ensuring request forms are completed with required details (dates, contact information, etc.)

o Confirming items are returned in good condition and properly stored.

• Promoting daily events held within the Wellness Resource Center.
• Assist students with registering for Brief Alcohol Screening and Intervention for College Students (BASICS) workshops or scheduling one-on-one appointments with the wellness coaches.

Student Support and Peer Engagement

In addition to front desk operations, the Front Desk Student Ambassador will:

• Assist in implementing programs and connecting students to appropriate resources within the Wellness Resource Center.
• Determine the type of assistance needed by students and facilitate contact with the correct Wellness Resource Center staff person.
• Introduce and explain the peer program while welcoming students.
• Provide a supportive presence for students who wish to share concerns or seek peer support.

Anticipated Hiring Range

$15.40 per hour, paid on a bi-weekly basis.

Shift

Hours may vary based on department needs, but shifts will occur Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

Average number of hours per week: 10-12 hours

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required if the student was enrolled in the Spring semester and is pre-enrolled for the Fall semester. Selection is contingent upon results of a review with the Office of Institutional Equity, Office of Student Accountability & Support, Office of the Vice Chancellor for Student Affairs, previous MU appointment history, and reference checks.

Preferred Qualifications

• Proficient keyboarding skills with demonstrated accuracy and efficiency.
• Strong organizational, customer service, and communication skills, with a proven ability to provide outstanding service to both internal and external customers.
• Computer experience, including word processing and spreadsheet applications; preferred experience with Microsoft Word and Excel.

Application Materials

Complete application, and upload the following: résumé, class schedule, cover letter, and 3 or more references which must include at least 1 MU supervisor (if applicable). Please provide your MU e-mail address in the contact information section of the application

Benefit Eligibility

This is a student position and is not eligible for University benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.