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TEMPORARY Mobile Medical Receptionist Float - Bilingual (10808328) TrueCare
San Marcos, CA1 day ago
- $23–$32.20 Per Hour
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Skills
- Coachingunmatched
- Computer Softwareunmatched
- Corporate Complianceunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Disciplinary Actionunmatched
- Hotel Industryunmatched
- Hotel Management Softwareunmatched
- Mail Processingunmatched
- Operations Managementunmatched
- Performance Managementunmatched
- Performance Reviewsunmatched
- Resolve Customer Issuesunmatched
- Set Goalsunmatched
- Spreadsheetsunmatched
- Staff Motivationunmatched
- Staff Trainingunmatched
- Word Processingunmatched
Description
Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Schedules, coordinates, directs and delegates work to Front Desk department associates.
- Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
- Trains new employees on compliance with company, hotel, and brand standards.
- Makes recommendations for disciplinary action of employees as appropriate.
- Maintains good working relationships and communications with all departments.
- Verifies accurate room status information is maintained and properly communicated according to the procedures established.
- Resolves guest complaints quickly, efficiently and courteously.
- Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
- Cover other tasks as requested by Management.
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Numbers & Facts
| Location | El Cajon, CA |
| Job Type | Full-time |
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