Front Desk Supervisor

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

About the Role:
Hyatt Place St. Paul is looking for an energetic and hospitality-driven Front Desk Supervisor to lead our guest services team in the heart of Saint Paul, MN. This is your opportunity to make a lasting impression on every guest while building your leadership career with one of the most recognized hotel brands in the world.



Responsibilities:

• Supervise and support front desk agents to ensure smooth daily operations and exceptional guest experiences
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency
• Handle guest inquiries, complaints, and special requests with professionalism and care
• Train, coach, and motivate front desk staff to uphold Hyatt brand standards
• Manage room assignments, reservations, and occupancy to maximize hotel revenue
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service
• Process payments, manage cash handling, and maintain accurate front desk records

Requirements:

• Previous hotel front desk or guest services experience required; supervisory experience preferred
• Strong leadership and team-building skills in a fast-paced hospitality environment
• Excellent communication and interpersonal skills with a guest-first mindset
• Proficiency with property management systems (PMS); Opera or similar preferred
• Ability to work flexible shifts including evenings, weekends, and holidays
• Strong problem-solving skills and ability to remain calm under pressure
• High school diploma or equivalent required; hospitality or business degree a plus

About Us:
Hyatt Place St. Paul is part of the globally renowned Hyatt Hotels Corporation, a brand built on a foundation of care, comfort, and world-class hospitality. Our guests love us for our modern amenities, consistent service, and welcoming atmosphere in the vibrant Saint Paul community. Our team members thrive here because we invest in their growth, foster an inclusive workplace, and believe that taking care of our people means they'll take care of our guests.