About Fairytale After Dark
Fairytale After Dark is a luxury boudoir portrait studio dedicated to creating unforgettable experiences for women. We believe the client experience is just as important as the beautiful artwork we create, and every detail matters.
We are looking for an exceptional Front of House Manager to become the heartbeat of our studio's daily operations. This is an exciting opportunity for someone who loves luxury hospitality, thrives in a fast-paced environment, enjoys leading a team, and takes pride in creating experiences that people remember.
This is not a traditional front desk position. We are looking for someone who takes ownership, anticipates needs, solves problems, and continuously looks for ways to make the business better.
The Opportunity
The Front of House Manager oversees the complete front of house experience, including client hospitality, daily studio operations, team coordination, scheduling, client communications, social media, and relationship development.
You will be responsible for ensuring that every client feels welcomed, celebrated, and exceptionally cared for while making sure the studio runs smoothly behind the scenes.
We need someone who is confident making decisions, comfortable holding a team accountable, creative in their thinking, and proactive enough to identify opportunities without waiting to be told what to do.
Why Join Fairytale After Dark?
- Compensation: $42,000-$50,000 annually + Monthly & Annual Bonuses
- Competitive salary with additional monthly and annual bonus opportunities.
- Work in a creative, upscale, and client-focused environment.
- Have a meaningful impact on the client experience and daily operations.
- Take ownership of a leadership position with significant growth potential.
- Bring your ideas to life and help shape the future of our studio.
- Build a long-term career with a growing company.
Key Responsibilities
1. Luxury Client Experience & Hospitality
- Create a warm, personalized experience for clients.
- Prepare client spaces with thoughtful, personalized details before appointments.
- Host clients throughout their entire studio experience.
- Anticipate client needs and ensure every transition throughout the appointment feels seamless.
- Create memorable closing experiences while encouraging reviews, referrals, and repeat business.
2. Daily Studio Operations
- Oversee the daily appointment schedule.
- Monitor the flow of the studio and proactively address delays or scheduling conflicts.
- Ensure the studio remains clean, organized, and welcoming.
- Manage daily opening/closing responsibilities and serve as the primary operational leader during assigned shifts.
3. Team Leadership & Scheduling
- Build and maintain weekly schedules.
- Monitor team performance and hold staff accountable for professionalism, timelines, and client care.
- Address operational concerns and performance issues professionally and proactively.
4. Client Communication & Administrative Support
- Monitor and manage the studio's general email inbox.
- Assist with client questions, artwork pickup coordination, and post-session needs.
- Maintain a professional and consistent brand voice in all client communications.
5. Reviews, Referrals & Client Relationships
- Manage the studio's review and testimonial collection process.
- Develop referral opportunities, VIP experiences, and client appreciation initiatives.
- Create ways to reconnect with past clients.
- Help build a strong community of loyal clients.
6. Marketing & Business Development
- Help develop social media initiatives and capture behind the scenes content.
- Develop promotional opportunities and community collaborations.
- Bring forward actionable business growth ideas regularly.
- Help execute approved marketing, outreach, and client retention initiatives.
Who We're Looking For
The ideal candidate is someone who naturally takes ownership and doesn't need constant direction to stay productive.
You are likely a great fit if you:
- Have experience in hospitality, luxury retail, customer experience, event management, studio management, or a similar leadership position.
- Have exceptional interpersonal and communication skills.
- Are highly organized and comfortable managing multiple moving pieces simultaneously.
- Enjoy creating memorable experiences and paying attention to the little details.
- Are confident leading a team and holding people accountable.
- Can think on your feet and handle unexpected situations calmly.
- Are proactive, resourceful, and solutions-oriented.
- Have strong written communication skills and professional phone etiquette.
- Are comfortable with technology, including AI, email, scheduling systems, and basic administrative responsibilities.
- Enjoy bringing new ideas to the table and finding ways to improve a business.
Social Media & Content Creation Experience
- Experience creating social media content, particularly short-form videos, Instagram Reels, and TikToks.
- Comfortable filming, editing, and producing content using platforms such as Instagram, TikTok, and tools like Canva or CapCut.
- Understands social media trends, engagement, and what makes content interesting and shareable.
- Naturally creative, with the ability to develop fresh concepts and marketing ideas.
- Comfortable proactively capturing content throughout the workday and identifying opportunities to showcase the brand.
- Enjoys bringing new ideas to the table and contributing to the company's overall marketing and growth.
Most importantly, we want someone who sees what needs to be done and takes the initiative to make it happen.
Schedule & Availability
This is a full-time, in-person management position.
- Generally Monday-Friday, with evening availability expected.
- Flexibility in scheduling is essential, as our business operates around client appointments and studio needs ranging from 8:30am - 8:30pm
- Occasional weekend availability may be required for special events, client appointments, or business needs.
- This position requires someone who is comfortable adapting their schedule when necessary to support the studio and its clients.
This is a hands-on leadership role, not a strictly traditional 9-to-5 position.
Compensation
- Annual salary range: $42,000-$50,000, based on experience and qualifications.
- Additional opportunities to earn monthly and annual performance-based bonuses.
- Opportunity for increased responsibility and compensation as the role and business grow.
Long-Term Growth & Career Opportunity
We are not looking to fill a temporary position. We are looking for someone who wants to build something meaningful, grow with a company, and develop a long-term career with Fairytale After Dark.
We see tremendous potential for this position as our company continues to expand over the next 1-2 years.
The right person will have the opportunity to grow beyond daily studio operations into broader leadership responsibilities, including team development, client experience strategy, marketing, business partnerships, client retention, and departmental management.
As the business grows, we envision this role evolving into a senior leadership position with increasing ownership and influence over the direction of the company.
We want someone who is excited by the idea of growing into that opportunity rather than simply maintaining a job.