Front of House Manager

Kieran’s Irish Pub

Minneapolis, MN

Full-time

30+ days ago

Job Description

Benefits:

Bonus based on performance
Health insurance
Paid time off

Front of House Manager will be responsible for providing general leadership to the entire pub operation. Mentor, training, and coaching of all team members, as well as the overall implementation of all business plans, as set forth by the General Manager/Managing Partner, will be a primary function.

Front of the House Reporting Relationship

The Front of House Manager reports directly to the General Manager.

Managerial Duties

Complete knowledge of all policies, procedures, and training techniques, and marketing plans as they apply to our operation.
Train new and existing employees pub procedures and job functions.
Attend a weekly meeting with all managers and follow up with all assignments for that week.
Work with Kitchen and bar management on ordering, receiving, and inventory assistance on all pub-related issues.
Responsible all new hires are trained according to our standards and procedures.
Must possess strong product knowledge of all menus.
Practice the principles of pub management, on a per shift basis.
Responsible for accuracy and completeness of physical inventory.
Responsible for maintaining a clean, healthy, and safe pub environment.
Monitor equipment/systems and assists in calling repair personnel.
Monitor employee theft, purveyor errors, pilferage, waste, yields, and brings those problems to the attention of co-managers for correction.
Work diligently to maintain consistent food, beverage, labor, and general pub supplies costs on a continuing basis.
Maintains organized, clean. and orderly interior and exterior of the pub.
Follows specific procedures for ordering, receiving, storage, and inventory controls.
Ensure good relations with the law enforcement, government authorities, and the community.
Adhere to all state and local laws regarding the service of food and alcohol.
Maintain a friendly, courteous, and professional relationship with all customers and employees.

Staff

Interviewing and recruiting front of house staff.
Manage the orientation and training of all staff.
The evaluation, discipline, and termination of staff.
Managing employee schedules.
Ensure all employees adhere to health, safety, and security procedures.
Weekly creation of employee schedules.

Sales and Marketing

Maintain marketing strategy with the General Manager.
Maintain promotional strategy with General Manager.
Maintain advertising various platforms.
Supply of all promotional materials.

Operations

Ensure excellent quality and presentation of food and beverage.
Maintain the Customer Service Policy.
Ensure that all customers receive excellent service.
Maintain the excellent operational standards throughout the pub.
Handle customer complaints.
The overall interior and exterior cleanliness of the pub.
Ensure operations are in compliance with all applicable health codes
Ensuring compliance with all liquor commission regulations.
Arrange maintenance and/or repair work as necessary.
Provide a safe environment for both customers and employees.
Monitor and record levels of sales and profitability.
Achieve target levels of table turnover, employee productivity, check averages, and labor costs.
Generating all necessary management reports accurately and on time.
Handling and accounting for all cash.

Qualification Standards

Must be 21 years of age with legal identification.
Provide food handler and/or serve safe alcohol certification.
Ability to reach, bend, stoop, wipe, and climbs stairs.
Lifts 50-60 pounds. Move cases of food, beverage, and merchandise on a continuing basis.
Capable of standing during entire shift as needed.
Reading and writing skills are required.
Hazards may include, but are not limited to slipping, burns, strains, and cuts.
Required quick mathematical calculations (addition, subtractions, and multiplication).
Requires audible communication and hearing skills on the phone and in the pub.
Requires a professional and clean appearance.
Physical agility and dexterity of both hands.
Requires professional, outgoing personality, frequent contact with guests, vendors and employees.

Numbers & Facts

Location	Minneapolis, MN
Job Type	Full-time

Skills

Accountingunmatched
Advertisingunmatched
Business Planunmatched
Coachingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Employee Terminationsunmatched
Food Presentationunmatched
Food Qualityunmatched
Food and Beverage Industryunmatched
Governmentunmatched
Health Insuranceunmatched
Inventory Managementunmatched
Law Enforcementunmatched
Leadershipunmatched
Legalunmatched
Lift/Move 50 Poundsunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Marketingunmatched
Marketing Planunmatched
Marketing Strategyunmatched
Mathematicsunmatched
Mentoringunmatched
Organizational Skillsunmatched
People Managementunmatched
Physical Inventoryunmatched
Profit & Lossunmatched
Promotional Strategyunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Safety Processunmatched
Safety/Work Safetyunmatched
Salesunmatched
Schedule Developmentunmatched
Shipping/Receivingunmatched
Staff Trainingunmatched
State Laws and Regulationsunmatched
Telephone Skillsunmatched
Time Managementunmatched
Waitressingunmatched
Writing Skillsunmatched

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