Job Purpose: to care for the business as a whole, proactively solve problems, plan for the future, and care for the culture
Reports to: Executive Director or other assigned Senior Leader
Job Overview: Shift Leaders are high-level leaders. Seeks to grow the business, develop leaders, and proactively solve and prevent problems. They take ownership and ensure that all problems are solved quickly and efficiently.
Expectations:
- To solve complex, big-picture problems of the business through report analysis (CEM, Labor, etc.)
- To have a passion for developing leaders
- To protect the culture
- To hold Trainers and Team Members accountable
- To be present during peak volumes to assist the team and leaders with coaching, perspective, and feedback
- To provide clear goals for the team that impact daily operations and results
- To have a passion for continuously improving the business
Requirement:
- 12+ months of Chick-fil-A experience (Unless exception made by Senior Leader)
- Demonstrate expert knowledge of the business, including reports, operational procedures, and administrative skill. Be able to implement real, results-driven change driven by SMART business plans
- Commitment to open availability with 40+ hours a week in the business and a willingness to work whenever and wherever is necessary (Saturday's are required)
- Demonstrate that the team holds them in high respect
- Demonstrate expert problem-solving skills
- Demonstrate a clear ability to develop others
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount