Front of House Supervisor (PM)

Front of House Supervisor (PM)

Hendrix College is seeking a full-time, 10-month Front of House Supervisor. Reporting to the Executive Director of Retail Management and Campus Hospitality, the Front of House Supervisor manages a team of employees to maintain a friendly, hospitable atmosphere, premium food service, and cleanliness in the Front of the House.

POSITION RESPONSIBILITIES:

• Manages the workflow of employees by creating schedules, delegating tasks, communicating the cafeteria's goals, and providing constant feedback.
• Interviews and hires candidates for the Front of the House area.
• Assesses the work performance of employees and identifies areas that need improvement.
• Trains and on boards new hires to make sure they understand their responsibilities.
• Plans, orders, and executes special events to break the monotony for our students, faculty, and staff.
• Create and build props and items for events.
• Oversees and decorates in the dining room and servery for each event and most holidays.
• Ensures there is a sufficient number of cashiers, line servers, dining room attendants, and beverage attendants to cover all shifts and fills in that position as needed.
• Creates an Excel report for all credit card transactions and submits it to the Business Office each month.
• Collects data on inventory, purchases, labor, and sales to compile a report that figures CPP weekly.
• Inventory and order what is needed for Front of the House twice a week.
• Acts as manager-on-duty as needed.
• Hires, schedules, and supervises work study students for the cafeteria.
• Make monthly schedules of groups, times, rooms reserved, and number of guests (if given) for separate departments; update as needed.
• Other duties as assigned.

POSITION QUALIFICATIONS:

• Experience in customer service management required.
• Experience in food service preferred.
• Knowledge of Excel, Word, and Outlook preferred.

EXPERIENCE:

• Supervisory experience (interviewing, scheduling, managing).

SKILLS:

• Must have good communication and organizational skills.
• Must be able to work in a high stressed, fast paced environment.
• Must be a good listener and have leadership skills.

GOALS:

• Communicate and improve where is needed.

Consideration of applicants will begin immediately and continue until the position is filled. Applications should include a letter of application and a resume with contact information for three professional references. The hourly rate of pay is $13.56. Applications can be submitted at www.hendrix.edu/jobs. Questions about this position can be submitted to hr@hendrix.edu.

Hendrix College strives to maintain an environment free from discrimination and harassment, where members of the Hendrix Community treat each other with respect, dignity and courtesy. The College adheres to the principle of equal educational and employment opportunity without regard to age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or national origin. You can learn more about the College''s commitment to diversity and inclusion by reviewing our statement: https://www.hendrix.edu/diversity/statement/.