Our client, a Commerical Banking company, is looking for a Front Office Application Support Analyst for their New York, NY location.
Responsibilities:
The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks.
The role operates within a global follow-the-sun support model.
Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.
Configure monitoring and track Start of Day, intraday, and End of Day processes.
Investigate and resolve batch job failures and downstream data-feed issues.
Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
Support application releases and maintain accurate Confluence documentation.
Requirements:
What does the LOB do: The LOB provides derivative application support - The team supports users across New York, Toronto, London, and APAC using a global support model.
How many years of experience: 3+ years
Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) – 3+ years
Strong SQL skills, including writing queries to investigate and troubleshoot data issues – 3+ years
Production or application support experience within finance or capital markets – 3+ years
Experience with AutoSys or another enterprise job scheduler – 3+ years
Understanding of the trade lifecycle and straight-through processing (STP) – 3+ years
Front-office trading support experience.
Knowledge of derivatives across commodities, equity, or rates.
Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.