Front Office Application Support Analyst

Front Office Application Support Analyst

Location: New York, NY

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 13 months
• Pay Rate: $50.00 $55.00 / Hour (USD)
• Shift / Schedule: Rotating shifts the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7:00 a.m. to 4:00 p.m. and 9:00 a.m. to 6:00 p.m.; flexibility to work both shifts is required. Potential for weekend overtime.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks. The role operates within a global follow-the-sun support model.

Key Responsibilities

• Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.
• Configure monitoring and track Start of Day, intraday, and End of Day processes.
• Investigate and resolve batch job failures and downstream data-feed issues.
• Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
• Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
• Support application releases and maintain accurate Confluence documentation.

Must-Have Requirements

• Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) 3 years
• Strong SQL skills, including writing queries to investigate and troubleshoot data issues 3 years
• Production or application support experience within finance or capital markets 3 years
• Experience with AutoSys or another enterprise job scheduler 3 years
• Understanding of the trade lifecycle and straight-through processing (STP) 3 years
• Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7:00 a.m. to 4:00 p.m. and 9:00 a.m. to 6:00 p.m.

Nice-to-Have Requirements

• Front-office trading support experience.
• Knowledge of derivatives across commodities, equity, or rates.
• Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.

Required Skills

• Strong written and verbal communication skills.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading financial services and banking institution operating across major global markets, including New York, Toronto, London, and Asia-Pacific. The organization employs thousands of professionals across technology, capital markets, and operations including application support analysts, DevOps engineers, business analysts, and enterprise program specialists who collaborate across cross-functional teams to support complex derivative and trading platforms.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-16797 Industry: Software Engineering

#LI-Onsite