Front Office Coordinator

Overview:

Regional Cancer Care Associates (RCCA) is looking for an exceptional Front Office Coordinator to join the team. This position professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you! While some experience is preferred, we are very open to new grads looking to explore oncology care.

 

 

Employment Type: Full Time

Location: Edison, NJ

Compensation: $18.99 - $29.22 per hour

Compensation packages based on your unique skills, experience, and qualifications

 

As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.

 

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

 

Responsibilities:

• Greets patientsandvisitorstotheclinicin a prompt,courteousandprofessionalChecksinpatientsandinformsclinical staff ofpatientarrival.
• ProvidesandexplainspaperworkforthepatienttocompletepriortoCollects,proofs for completeness,and scans/filespatient forms. Updatesdemographicsandinsuranceinformationinthesystem.Collectsco-paysandbalances;providesreceipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers,screens,andrespondstoroutinequestions via phone, electronic communications, or face to face contact, routes toappropriatepersonnel,ortakethoroughPagesclinicpersonnelasappropriate.Communicatesmessagesinanaccurateandtimelymanneraccordingtoprocedures.
• Contacts clinic personnel as appropriate
• Records patientcancellationsand missed appointments;reschedulesNotifiesappropriate staff ofthecancellationandmakesnoteinpatientchart.
• Schedule outside consults/procedures ordered by physician
• Providesgeneraladministrativesupportby scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintainslobbyareain a neatandorderlyMaintains a legiblesupplyof forms andappropriateofficesuppliesrequiredfordailyactivities.
• Adherestoconfidentiality, state, federal,andHIPPA (Health Insurance Portability and Accountability Act)lawsandguidelineswithregardstopatient’s
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other dutiesasrequestedorMaytype memos and form. 

Qualifications:

• Highschooldiplomaorequivalent
• Atleasteighteen(18)months front medicalofficereceptionistexperiencewithinsurance forms andschedulingsoftwarerequired.
• Knowledgeofthispractice’spersonnel,dailyroutines,andscheduling a ProficiencywithcomputersystemsandMicrosoft Office (Outlook, Word,andExcel)required.
• Must successfullycompleterequirede-learningcourseswithin90daysofoccupying
• Demonstratesadaptability:Handlesdaytodayworkchallengesconfidently;iswillingandabletoadjusttomultipledemands, shifting priorities;demonstrates
• Showswork commitment: Setshighstandardsofperformanceandworksefficientlytoachieve
• Commits toquality:Emphasizestheneedtodeliverqualityproductsand/orservices

 

PHYSICAL DEMANDS:

The physicaldemandsdescribedherearerepresentativeofthosethat must bemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonableaccommodations may be made toenableindividualswithdisabilitiestoperformtheessentialfunctions.Whileperformingthedutiesofthisjob,theemployeeisrequiredtobepresentattheemployee site duringregularlyscheduledbusinesshoursandregularlyrequiredto sit or stand andtalkorhear.Requiresfull range ofbodymotion,manualandfingerdexterity,andeye-handcoordination.Requiresstanding

andwalkingforextensiveperiodsoftime.Occasionallyliftsand carries itemsweighingupto40lbs.Requires corrected visionandhearingtonormalrange.

 

WORK ENVIRONMENT:

The workenvironmentmayincludeexposureto communicable diseases,toxic substances, ionizingradiation,medicalpreparationsandotherconditions common toanoncology/hematologyclinic

environment.Workwillinvolvein-personinteractionwithco-workersandmanagementand/orclients.Workmayrequireminimaltravelbyautomobiletoofficesites.