Front Office Coordinator

We are seeking a warm, dependable, highly organized, and detail-oriented Front Office Coordinator to join our fast-paced, fully digital dental practice supporting two locations. Our ideal candidate is a proactive self-starter with strong scheduling skills, excellent computer proficiency, and a commitment to delivering an exceptional patient experience. Must be resourceful, quick to learn, and able to manage multiple priorities accurately and efficiently while working independently and following established procedures.

NO PHONE CALLS OR EMAIL INQUIRIES, PLEASE.

Key Responsibilities

• Deliver a positive patient experience through welcoming interactions, clear communication, and professional, attentive service.

• Accurately schedule appointments according to procedure requirements, provider availability, and established scheduling protocols.

• Manage patient check-in/check-out, appointment confirmations, cancellations, and rescheduling.

• Verify patient information, insurance eligibility, and benefits.

• Review patient accounts, explain balances, and accurately collect and post patient payments.

• Scan, organize, and route insurance documents, correspondence, and other records to appropriate team members for processing.

• Maintain accurate electronic patient records and documentation.

• Navigate multiple digital systems efficiently while managing competing priorities.

• Identify discrepancies, resolve routine issues, and communicate proactively.

• Support daily administrative operations across both locations.

Required Qualifications

• Previous experience in scheduling, front-office administration, or a comparable patient-facing role.

• Strong computer proficiency and ability to navigate multiple digital platforms.

• Ability to review account balances, perform basic calculations, and accurately process payments.

• Exceptional attention to detail, organization, and time management.

• Ability to multitask accurately in a fast-paced environment.

• Strong problem-solving skills, initiative, and independent judgment.

• Excellent communication and interpersonal skills with a patient-centered approach.

• Ability to follow established procedures, apply training, and complete tasks independently.

Preferred Qualifications

• Prior dental office experience is a plus.

• Experience with Open Dental or similar practice management software.

• Familiarity with dental scheduling, insurance verification, and treatment coordination.

Additional Requirements

• Must be able to successfully complete a background screening and drug test, consistent with applicable law.

• Tobacco-free workplace; employees are expected to comply with workplace tobacco-use policies.

• Ability to support operations at both Newnan and Fayetteville locations.

Benefits

Subject to eligibility and applicable plan terms.

• Competitive compensation.

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Opportunities for professional development and career advancement in the dental field.