Front Office Coordinator

Core interpersonal and customer-focused skills

• Customer service excellence – Ability to greet visitors warmly, answer questions accurately, resolve issues, and build rapport to ensure satisfaction.

• Communication skills – Both verbal and written, to convey information clearly to clients, colleagues, and vendors.

• Interpersonal skills – Professional, friendly, and approachable demeanor to represent the organization positively.

• **Bilingual **- Needs to be fluent in both Spanish and English

Organizational and administrative abilities

• Organizational skills – Manage schedules, appointments, and daily tasks efficiently without errors.

• Attention to detail – Ensure accuracy in records, scheduling, and documentation.

• Office administration – Handle mail, packages, supply inventory, and coordinate with vendors and facilities.

• Data entry and record keeping – Maintain accurate patient or client records, verify insurance, and update systems.

Technical and software proficiency

• Microsoft Office suite (Word, Excel, Outlook) for scheduling, reporting, and correspondence.

• CRM and scheduling tools (e.g., Salesforce, Zendesk) and other office software commonly used in the role.

Operational and problem-solving skills

• Multi-tasking – Juggle multiple duties (reception, scheduling, admin) in a fast-paced environment.

• Problem-solving – Address client concerns or operational issues promptly and effectively.

• Conflict resolution – Handle sensitive situations with professionalism and tact.