Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
- Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
- Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
- Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
- Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols
- Maintain security protocols, including key management, access control, and guest privacy protection
- Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellence
- Prepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentation
- Implement revenue management strategies to maximize hotel profitability and occupancy rates
- Train, mentor, and develop front office team members to maintain high service standards and professional conduct
- Ensure compliance with hotel policies, procedures, and industry regulations
- Monitor and manage guest feedback, implementing improvements based on guest comments and suggestions
- Assist with special events, VIP guest services, and customized requests to enhance guest experiences
Qualifications
Required Qualifications:
- High school diploma or equivalent; hospitality or business certification preferred
- Minimum 3-5 years of front office experience in a 4-star or luxury hotel environment
- Proven experience in guest services, reservation management, and front desk operations
- Strong knowledge of hotel management systems (PMS) and point-of-sale (POS) software
- Excellent communication and interpersonal skills with the ability to manage diverse guest interactions
- Proficiency in cash handling, billing processes, and financial reconciliation
- Demonstrated ability to lead and supervise front office teams effectively
- Strong organizational and multitasking abilities in a fast-paced environment
Additional Information
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities