Front Office Intern - Hilton Chicago

Are you currently enrolled in a Hospitality program or a recent graduate? If so, this is an excellent opportunity to gain valuable hands-on experience as a Guest Service Agent. In this role, you will interact with guests from around the world while collaborating with hospitality professionals to deliver exceptional service and create memorable guest experiences for both internal and external customers.

Flexible scheduling is available to accommodate academic commitments.

Qualifications

The ideal candidate will have:

• Excellent verbal and written communication skills, with the ability to provide outstanding service to both internal and external customers.
• The ability to quickly learn and effectively utilize the hotel''s property management system.
• Open availability during non-school periods, including weekends and holidays.
• A high school diploma or GED required.
• Current enrollment in a Hospitality program or recent graduation preferred.
• Previous front desk or hospitality experience preferred.
• Bilingual skills preferred.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Intern, you're not just supporting daily hotel operations while gaining hands-on experience - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here''s what you''ll do during a typical day:

• Support daily operations: Perform assigned tasks under the guidance of department leaders while actively learning from team members and gaining hands-on experience
• Gain cross-functional experience: Support other departments as needed to build broader knowledge of hotel operations
• Support team collaboration: Assist colleagues and contribute to a positive and productive work environment

Here''s what you''ll do during a typical day:

• Support daily operations: Perform assigned tasks under the guidance of department leaders while actively learning from team members and gaining hands-on experience
• Gain cross-functional experience: Support other departments as needed to build broader knowledge of hotel operations
• Support team collaboration: Assist colleagues and contribute to a positive and productive work environment