Office Manager

Location: Charlotte, NC (On-site)
Compensation: $60,000–$65,000 annually

Position Overview

An established organization is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

Key Responsibilities

• Supervise, train, and develop front-office staff.

• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.

• Ensure accuracy and compliance with internal policies and procedures.

• Coordinate staffing and workflow to meet operational demands.

• Partner with internal departments to resolve issues and improve processes.

• Handle customer and operational escalations.

• Maintain organized records and a professional office environment.

Qualifications

• High School Diploma or GED required.

• 5+ years of office administration or leadership experience in an automotive-related environment.

• Prior supervisory or management experience required.

• Strong organizational, communication, and customer service skills.

• Ability to manage competing priorities in a fast-paced environment.

• Proficiency in Microsoft Office, particularly Outlook and Excel.

• Spanish/English bilingual skills a plus.