Front Office Manager

●        Act as Manager on Duty in the GM’s absence.

●        Lead, mentor, and manage a diverse front office team (Bell Staff, Butlers, Room Service, Night Audit).

●        Deliver an exceptional guest experience, aligned with Forbes Five-Star standards.

●        Handle scheduling, payroll, and performance reviews for front office staff.

●        Collaborate daily with Housekeeping and other departments to ensure seamless operations.

●        Conduct regular property walkthroughs to uphold safety, cleanliness, and guest preparedness.

●        Address guest concerns promptly to guarantee satisfaction and retention.

●        Maintain accurate guest and billing records via the PMS.

●        Assist the GM in budgeting, forecasting, and P&L reviews.

Requirements

• Minimum 2 years of front office or hotel leadership experience, ideally in luxury or boutique settings.
  
• Bachelor’s degree in Hospitality Management or related field.
  
• Strong leadership, organizational, and problem-solving skills.
  
• Proficiency in PMS systems, Microsoft Office; familiarity with guest satisfaction tools a plus. 
  
• Excellent communication and interpersonal abilities.
  
• Comfortable working in a fast-paced, guest-facing environment.
  
• Fluency in English (written and spoken) is mandatory.
  
• ​Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

●      Relocation:

o      TN Visa sponsorship for qualified candidates from Mexico and Canada.

o      One-way flight from home city to the U.S.

o      3 Months Housing w/rent (300 USD)

●      General:

o      Competitive salary: $40,000 – 58,000 USD annually.

o      Insurance Plans

o      10 days of PTO during first year after 3 months

o      Excellent training and development opportunities.

o      401(K)