Front Office Manager

Front Office Manager

Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership's commitment to supporting the UN's SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort.

(Pay Range: $67,000.00 - $69,000.00/ Annual Compensation)

Job Summary:

Responsible for all daily operations of the Front Office. Assists the Director of Front Office Operations and Assistant Director of Front Office Operations with developing and maintaining applicable operating procedures involving the Front Desk, Front Service, PBX, Concierge, Pool & Beach. Promotes and fosters The Kahala Hotel & Resort philosophy of Aloha.

Essential Functions:

• Coordinates room assignments, checks daily room assignments and coordinate group movements with specific reference to check-in and check-out.

• Hires, trains, supervises, evaluates, schedules and completes payroll for the front office department. Performs disciplinary actions as necessary.

• Coordinates procedures for all new packages or promotions with the Sales and Marketing, Accounting, Information Systems, and all other departments involved.

• Assists in the check-in, escort and check-out process as necessary.

• Conduct daily briefing and address immediate issues in relation to our guest's services.

• Ensure that the SOP manuals are continuously updated, maintained and used effectively.

• Cooperate and coordinate teamwork with other departments.

• Verify credit card authorizations.

• Ability to work varying shifts.

• Performs a variety of other duties as assigned by the Director of Front Office or Assistant Director of Front Office Operations.

• Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience.
• Ability to use sound judgment.
• Ability to comprehend and follow oral and written instructions and procedures.
• Ability to prioritize work.
• Ability to access, understand and accurately input information using a moderately complex computer system utilizing software such as Microsoft Word, Excel, Publisher, PowerPoint, Opera PMS System, Hotsos, Go Concierge, and Microsoft Outlook.

• Ability to remain impartial and objective in decisions pertaining to training, disciplining, and management of staff

• Knowledge of all hotel policies and procedures such as, but not limited to, room, food and beverage reservations, room assignment process, proper baggage handling, housekeeping methods, credit card policies and security practices.