Front Office Manager

Job Summary

The Front office manager coordinates the daily functions of the hotel front desk, night audit, bell person, hotel concierge and beach services. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodations and customer service to the guests. Additionally, the Front Office Manager trains and manages staff, supervises administrative and clerical duties, and addresses customer complaints and queries.

Primary Responsibilities & Essential Functions

• Attend weekly management meetings
• Assist front desk with their duties/ help create their daily procedures
• Troubleshoot system errors
• Answer phones and respond to emails
• View and organize reservations
• Follow-up on guest complaints or issues
• Complete payroll by the designated due date
• Create weekly schedules
• Ordering, Invoicing, and inventory of the needed supplies
• Responsible for covering hourly shift
• Defining and implementing front desk objectives and procedures
• Training of staff and managing of shift schedules
• Tending to guests' complaints and procedures
• Administrative duties such as filing and updating records, among others, as needed
• Maintaining front desk office supplies and equipment
• Ensuring the front desk and reception area is kept clean and organized
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Compile occupancy reports and financial information for the general manager
• All other duties as assigned