Front Office Receptionist

ABOUT US

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday, 8am-5pm with occasional Saturday morning coverage.

JOB SUMMARY

Serve as liaison between patients, medical support staff, contact center, and other sites. Greet and check in patients, use and update patient charts, collect patient co-pays, and facilitate flow of patients through a pre-determined schedule of appointments at Lower Lights' sites. Greet and direct non-patient visitors as they arrive.

DUTIES

1. Front Office Operations & Patient Registration

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Register new and returning patients, verify insurance, update demographic and financial information, and ensure completion of required paperwork.
• Establish sliding fee eligibility, collect co-pays, and accurately document payments.
• Maintain appointment schedules and follow established office procedures.

2. Administrative & Records Management

• Prepare encounter forms and patient paperwork.
• Accurately enter and maintain patient information in the electronic medical record (EMR).
• Ensure timely scanning and uploading of front office documentation.
• Process payment batches and reconcile daily receipts and paperwork.

3. Communication & Patient Support

• Communicate effectively and professionally with patients, visitors, medical staff, and other departments.
• Complete patient reminder calls, appointment follow-ups, rescheduling, and medication refill requests.
• Utilize approved medical interpretation services to support patients with limited English proficiency.
• Address patient concerns, de-escalate challenging situations, and involve management when appropriate.

4. Safety, Organization & Compliance

• Maintain a clean, organized, and safe front office environment.
• Follow established safety procedures, including fire and emergency protocols.
• Maintain adequate office supplies and communicate inventory needs to management.
• Adhere to organizational policies, procedures, confidentiality standards, and attendance expectations.

5. Teamwork & Professional Development

• Maintain positive working relationships and demonstrate flexibility in adapting to different site workflows.
• Support the orientation of new employees and participate in team meetings, trainings, and organizational activities.
• Demonstrate strong organizational, time-management, and problem-solving skills.
• Pursue ongoing professional development and perform other duties as assigned by the Practice Manager.

General Expectations

Employees are expected to demonstrate compassion, professionalism, accountability, flexibility, and a commitment to the mission and values of Lower Lights Christian Health Center. All patients should be treated with dignity, respect, and compassion, regardless of their ability to pay.

BENEFITS AND PERKS

• Health benefits including medical, vision, dental, life, disability
• Generous Paid Time Off
• 10 Paid Holidays
• Student loan forgiveness opportunities
• Employee Assistance Program (EAP) with access to various consultants
• 3% match toward retirement fund
• And more!

LIVING OUR VALUES

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

EOE STATEMENT

LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or loc

QUALIFICATIONS

• High School diploma or equivalent (required)
• English/Spanish Fluency (preferred).
• Knowledge of medical terminology and professional office practice and procedures preferred
• Computer experience required; experience using an EMR / EHR system preferred.
• One to three years experience in a physician's office (required)
• Cash handling experience preferred.
• Reliable personal transportation is required at all times for successful performance in this role (required)
• Physical ability necessary for sitting, bending, walking, stretching, standing and occasional lifting.