PrimeCare Orthotics & Prosthetics is seeking a dependable, friendly, and organized Front Office Receptionist to join our team. This individual will serve as the first point of contact for our patients and help ensure that daily front-office operations run smoothly and professionally.
Key Responsibilities
- Greet patients and visitors in a welcoming and professional manner.
- Answer and direct incoming telephone calls.
- Check patients in and out and verify demographic and insurance information.
- Collect copayments, balances, and required patient forms.
- Schedule and confirm patient appointments.
- Monitor the front desk and maintain an organized reception area.
- Scan, upload, and accurately file documents in patient records.
- Communicate with patients, clinical staff, referral sources, and insurance representatives.
- Assist with obtaining prescriptions, referrals, medical records, and other required documentation.
- Protect patient confidentiality and follow HIPAA requirements.
- Complete assigned tasks accurately and within established deadlines.
- Provide general administrative support to the clinic team.
Qualifications
- High school diploma or equivalent required.
- Previous receptionist, customer service, or medical-office experience preferred.
- Strong telephone etiquette and customer-service skills.
- Excellent organization, communication, and time-management skills.
- Comfortable using computers, electronic medical records, email, and standard office equipment.
- Ability to multitask and remain professional in a busy medical-office environment.
- Dependable, punctual, detail-oriented, and able to work well as part of a team.
- Bilingual English/Spanish is strongly preferred.
What We’re Looking For
The ideal candidate is compassionate, professional, and committed to providing an excellent patient experience. They should take initiative, communicate clearly, follow established procedures, and understand the importance of accuracy and confidentiality in a healthcare setting.
About PrimeCare
Our full range of custom prosthetic and orthotic devices empower patients to live rich lives with confidence and optimal mobility.
Our Story
Since 2009, our orthotic and prosthetic center has collaborated with healthcare professionals in the rehabilitation of patients who have undergone amputations to increase prosthetic use and independence.Our commitment to quality care for patients in Las Cruces, Albuquerque, El Paso and surrounding areas is achieved through caring and qualified practitioners who embrace the latest technology and products. PrimeCare’s dedicated and passionate specialists work with referral sources to optimize devices and prosthetic outcomes based on individual needs. Each patient is treated like family when they visit our bilingual center for orthotic and prosthetic care. We continually strive to make appointments as comfortable as possible, guaranteeing a positive experience, whether you are here for a single visit or lifelong care.
Our Team
PrimeCare offers unrivaled workmanship and clinical expertise at our world-class prosthetic clinic in Las Cruces. Our qualified team provides prosthetic, orthotic, mobility, and bracing services so patients can live life to the fullest. With in-depth knowledge and compassionate care, we deliver specialized techniques and orthotic prosthetic solutions formulated to meet our patients’ life goals. Our healthcare professionals remain up-to-date with the latest technology and medical innovations, ensuring every patient receives the most advanced treatment. While we pride ourselves on providing outstanding orthotic and prosthetic care, it’s our passion, commitment, and unwavering support that inspires confidence in our patients and motivates us to deliver care of the highest quality.