PrimeCare Orthotics & Prosthetics is seeking a dependable, friendly, and organized Front Office Receptionist to join our team. This individual will serve as the first point of contact for our patients and help ensure that daily front-office operations run smoothly and professionally.
Key Responsibilities
Greet patients and visitors in a welcoming and professional manner.
Answer and direct incoming telephone calls.
Check patients in and out and verify demographic and insurance information.
Collect copayments, balances, and required patient forms.
Schedule and confirm patient appointments.
Monitor the front desk and maintain an organized reception area.
Scan, upload, and accurately file documents in patient records.
Communicate with patients, clinical staff, referral sources, and insurance representatives.
Assist with obtaining prescriptions, referrals, medical records, and other required documentation.
Protect patient confidentiality and follow HIPAA requirements.
Complete assigned tasks accurately and within established deadlines.
Provide general administrative support to the clinic team.
Qualifications
High school diploma or equivalent required.
Previous receptionist, customer service, or medical-office experience preferred.
Strong telephone etiquette and customer-service skills.
Excellent organization, communication, and time-management skills.
Comfortable using computers, electronic medical records, email, and standard office equipment.
Ability to multitask and remain professional in a busy medical-office environment.
Dependable, punctual, detail-oriented, and able to work well as part of a team.
Bilingual English/Spanish is strongly preferred.
What We’re Looking For
The ideal candidate is compassionate, professional, and committed to providing an excellent patient experience. They should take initiative, communicate clearly, follow established procedures, and understand the importance of accuracy and confidentiality in a healthcare setting.
Numbers & Facts
Location
Las Cruces, NM
Job Type
Full-time
Skills
Administrative Skillsunmatched
Clinical Supportunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Demographicsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
Email Protocols/Standardsunmatched
English Languageunmatched
Fast Foodunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
High School Diplomaunmatched
Insuranceunmatched
Medical Officeunmatched
Medical Office Administrationunmatched
Medical Recordsunmatched
Multilingualunmatched
Multitaskingunmatched
Office Equipmentunmatched
Organizational Skillsunmatched
Orthoticsunmatched
Patient Assessmentunmatched
Patient Confidentialityunmatched
Prescription Drugsunmatched
Procedure Developmentunmatched
Prostheticsunmatched
Spanish Languageunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vision Planunmatched
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