About the Role
We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.
In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.
This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.
This is not an entry-level role and is hiring ASAP.
What You’ll Do
- Greet and check in patients, creating a welcoming and professional first impression
- Manage patient scheduling, appointment confirmations, cancellations, and rescheduling
- Answer and manage incoming phone calls while providing timely, professional assistance to patients
- Verify insurance information and patient demographics
- Collect copays and patient payments and assist with basic billing coordination
- Maintain accurate patient records and ensure proper documentation in the electronic health record
- Coordinate patient check-out, follow-up appointments, referrals, and other next steps
- Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology
- Communicate clearly and professionally with patients, providers, clinical staff, and outside offices
- Help maintain an organized and efficient front office workflow throughout the day
- Anticipate practice and provider needs and proactively address administrative tasks
- Handle sensitive patient information with professionalism and confidentiality
- Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues
- Contribute positively to a collaborative, respectful, and patient-focused practice culture
What We’re Looking For
- Previous front office or medical receptionist experience required — this is not an entry-level role
- Experience working in a medical practice, healthcare office, or similar patient-facing environment
- Strong understanding of patient scheduling, insurance verification, copays, and front office workflows
- Excellent organizational skills and strong attention to detail
- High level of emotional intelligence, professionalism, and intellectual curiosity
- Excellent communication and customer service skills with patients, providers, and staff
- Comfortable with technology and eager to learn new systems quickly
- Ability to manage multiple priorities and interruptions in a fast-paced environment
- Reliable, proactive, and able to work both independently and collaboratively
- Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations
Why Join
- Immediate start in a well-established, busy medical practice
- Opportunity to play an important role in creating an exceptional patient experience
- Work closely with providers and a collaborative healthcare team
- Supportive, team-oriented environment that values intelligence, empathy, and initiative