Description
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Office Supervisor, you’ll lead and support the front desk team to ensure smooth operations, exceptional guest service, and adherence to brand standards.
Responsibilities:
What You’ll Do
- Ensure the Front Office team delivers on brand standards and passes all brand standard audits.
- Be capable of performing all hourly functions and operating all equipment in the department.
- Assist in training new associates and cross-training existing associates according to the Certification Program.
- Resolve routine associate issues as needed and escalate to the Department Manager or Human Resources when necessary.
- Communicate properly and effectively with guests, associates, and managers.
- Operate the hotel computer system effectively upon certification and maintain knowledge of the hotel reservation system.
- Be responsible and accountable for issued bank, including counting at the beginning and end of shifts.
- Maintain knowledge of hotel property, staff, services, service hours, and surrounding amenities (e.g., mall, restaurants).
- Perform other duties as assigned.
What You’ll Bring
- Experience and desire to provide guests with the best service and experience.
- Desire to take initiative and self-motivate.
- Strong judgment and problem-solving skills.
- Ability to lift, carry, or move up to 10 lbs. regularly and 25 lbs. occasionally.
- Ability to stand and move for extended periods of time.
Other information:
What You Can Look Forward To
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- DailyPay option
- Employee Assistance Program (EAP)
- 401(k) with company match
- Vacation/Paid Time Off (PTO) with rollover
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development and tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities for growth