Front Office Support Specialist 2026-02683

Front Office Support Specialist 2026-02683

Salary

$4,747.60 - $5,274.53 Monthly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Job Number

2026-02683

Department

Wyoming Department of Enterprise Technology Services

Division

Enterprise Technology Services

Opening Date

11/09/2026

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

BAAS07

• Description
• Benefits
• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Front Office Support Specialist (BAAS07) provides essential operational and administrative support to the Department of Enterprise Technology Services, the State CIO, Division Administrators, and ETS staff. This position assists with day-to-day front office reception, visitor screening, executive calendar support, routine fiscal tracking, and customer service. The position ensures front office workflows operate smoothly, administrative tasks are completed accurately, and executive schedules and records are maintained according to agency standards.

This position is 100% in-person at the ETS office in Cheyenne, WY. Telework/remote work is not available for this position

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Human Resources Contact: Jennifer Erickson / 307-275-1460 / Jennifer.Erickson1@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Provide administrative assistance to division leadership by scheduling routine meetings, reserving conference rooms, and preparing meeting materials.

• Answer central office phone calls and email inquiries, directing complex matters to appropriate personnel.

• Assist in logging, tracking, and resolving routine customer service inquiries or requests under established guidelines.

• Provide direct administrative support to executive and division leadership in coordinating calendars and travel itineraries.

• Assist with assembling travel expense reports, vehicle mileage tracking, and routine compliance schedules.

• Assist in monitoring routine fiscal documentation, including travel vouchers, Directors office invoices, and State Purchasing Card receipts.

• Process small office supply requisitions and telecom work orders for ETS staff.

Qualifications

PREFERENCES:

Preference may be given to candidates with experience in front desk reception, greeting and screening visitors, building access/security process, and resolving initial customer service inquiries.

Preference may be given to candidates with experience providing administrative support to executive leadership teams, including managing complex electronic calendars, arranging travel itineraries, and recording official meeting minutes.

Preference may be given to candidates with experience reviewing and auditing fiscal records, including Purchasing Card receipts, travel expense vouchers, and office supply requisitions under public sector procurement rules.

Preference may be given to candidates with hands-on proficiency using Google Workspace applications (Google Docs, Sheets, Drive, Gmail, and Calendar) or equivalent office software to maintain records, schedule meetings, and draft reports.

Preference may be given to candidates with demonstrated experience safeguarding confidential communications and applying professional protocol when interacting with state officials, agency heads, and the public.

KNOWLEDGE:

• Experience as an office assistant procedures

• Skill in managing complex electronic calendars and arranging travel itineraries

• Hands-on technical skills using Google Workspace applications (Docs, Sheets, Drive, Gmail, and Calendar)

• Demonstrated ability to identify, protect, and maintain strictly confidential executive communications and sensitive agency information

• Ability to actively listen, process critical conversations, and diffuse situations at the front desk.

• Strong organizational skills and attention to detail

• Excellent verbal and written communication skills to assist in various communication types, either agency-wide, with agency directors, or the public in an effective and professional manner

• Ability to multitask and prioritize tasks effectively and quickly

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

OR

Education & Experience Substitution:

3-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist II

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Work is performed in an office environment. Requires prolonged periods of stationary desk work, operating computers, keyboards, and office peripherals, and communicating via phone or video conference. Occasional light physical effort includes moving office supplies, files, or training materials weighing up to 15 lbs.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-exempt
• To begin employment with ETS, candidates must successfully complete a background check prior to receiving a formal job offer. Additionally, to maintain eligibility for ongoing employment, employees are subject to background checks throughout their tenure.
• Telework/remote work is not available for this position

Supplemental Information

077-Enterprise Technology Services - Office of the Director

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resources Contact: Jennifer Erickson / 307-275-1460 / Jennifer.Erickson1@wyo.gov

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!.

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

(BAAS07) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04

(AA) Describe your relevant experience in the box below.

05

Describe your highest level of education.

• Bachelors degree in a related field.
• Bachelors degree in an unrelated field.
• Associates degree in a related field.
• Associates degree in an unrelated field.
• Other or none

06

Describe your office support experience in an executive office.

• 2+ years.
• 1 year to less than 2 years.
• 1 month to less than 1 year.
• No relevant experience.

07

Describe your office support experience for an IT related business.

• 2+ years.
• 1 year to less than 2 years.
• 1 month to less than 1 year.
• No relevant experience.

08

Describe your office support experience for a public sector business.

• 2+ years.
• 1 year to less than 2 years.
• 1 month to less than 1 year.
• No relevant experience.

09

Describe your office support and customer service experience.

• 2+ years.
• 1 year to less than 2 years.
• 1 month to to less than 1 year.
• No relevant experience.

10

(A1) Where did you hear about this opportunity?

• Government Jobs @ www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

11

(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus

12

(A) If you answered Other, please tell us where you heard about this opportunity.

13

(AA) VETERANS PREFERENCE DISCLOSURE: Per Wyoming Statute, current employees of the State of Wyoming are not eligible for Veterans Preference. If you are not a current employee of the State of Wyoming, to be eligible to receive Veterans Preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. * I have read and understand the Veterans Preference Disclosure and understand that, if claiming Veterans Preference, I must attach the appropriate supporting documentation to each application I submit in order to receive Veterans Preference.

• Yes, I have read and understand the Veterans Preference Disclosure.
• No, I am not claiming Veterans Preference

14

(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No

Required Question

Employer State of Wyoming

Address Human Resource Contact Information located in the

General Description Section

Statewide, Wyoming, 82002

Phone 307-777-7188

Website http://agency.governmentjobs.com/wyoming/default.cfm