Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
The Frozen Supervisor supports the daily operation of the Frozen Department by maintaining strong in-stock conditions, proper product rotation, accurate merchandising, cleanliness, and organized inventory. This position provides day-to-day direction to associates, helps coordinate deliveries and stocking priorities, controls shrink, and ensures the department remains clean, organized, customer-ready, and operated safely and efficiently.
Key Responsibilities
- Support the overall daily operation and performance of the Frozen Department.
- Provide direction, guidance, and support to associates working in the department.
- Help train and coach associates on stocking, rotation, merchandising, safety, cleanliness, and customer service procedures.
- Coordinate daily stocking and replenishment based on sales, deliveries, inventory levels, and business needs.
- Maintain strong in-stock conditions throughout frozen cases, doors, endcaps, and displays.
- Ensure frozen foods, ice cream, frozen meals, vegetables, desserts, and other department products are properly stocked and organized.
- Monitor product condition, packaging, dates, and overall quality throughout the department.
- Ensure proper product rotation and prioritize older inventory to reduce shrink and product loss.
- Remove expired, damaged, thawed, or otherwise unsellable merchandise promptly.
- Maintain attractive, organized, properly faced, and fully stocked displays.
- Ensure promotional, seasonal, and advertised products are properly stocked, signed, and maintained.
- Monitor out-of-stocks and take appropriate action to replenish merchandise from backstock.
- Assist with receiving, breaking down, organizing, and stocking frozen deliveries.
- Ensure frozen merchandise is moved to proper temperature-controlled storage promptly.
- Maintain organized freezers, storage areas, backstock, and department supplies.
- Assist with inventory management and communicate ordering or product availability concerns to appropriate leadership.
- Help control shrink through proper rotation, product handling, inventory management, and temperature control.
- Verify products are correctly priced, labeled, and signed.
- Provide friendly and knowledgeable customer service and assist customers with locating products.
- Maintain department cleanliness and ensure cases, doors, shelves, freezers, floors, storage areas, and work areas meet established standards.
- Promote safe working practices and immediately address potential hazards.
- Communicate equipment, freezer, temperature, product, staffing, or operational concerns to store leadership.
- Assist with opening and closing department responsibilities as assigned.
- Support department sales, productivity, shrink, inventory, and operational goals.
- Perform additional duties as assigned based on business needs.
Leadership Expectations
- Lead by example and maintain a positive and professional attitude.
- Provide associates with clear expectations, priorities, and daily assignments.
- Follow up on assigned responsibilities to ensure work is completed accurately and on time.
- Coach associates on stocking efficiency, product rotation, merchandising, cleanliness, and customer service.
- Encourage teamwork, accountability, and effective communication.
- Maintain a strong sense of urgency when working deliveries and addressing out-of-stock conditions.
- Monitor department conditions throughout the day and address opportunities promptly.
- Help create an environment where associates feel supported, respected, and accountable.
- Communicate department priorities and operational concerns to appropriate store leadership.
- Help develop a dependable, productive, and customer-focused frozen team.
Customer Service
- Greet and assist customers in a friendly and professional manner.
- Help customers locate frozen products and identify alternatives when requested products are unavailable.
- Provide accurate information regarding product location and availability.
- Respond professionally to customer questions or concerns.
- Maintain clean, organized, and well-stocked cases that make the department easy to shop.
- Prioritize customer service while completing stocking and merchandising responsibilities.
- Maintain department conditions that reflect high standards for cleanliness, organization, product availability, and presentation.
Inventory, Rotation & Merchandising
- Monitor inventory and backstock levels throughout the department.
- Ensure products are properly rotated to maintain quality and minimize expired merchandise.
- Check product dates regularly and remove expired or unsellable merchandise.
- Organize freezer backstock so products can be easily identified and efficiently replenished.
- Work frozen deliveries promptly to maintain product quality and protect the cold chain.
- Minimize the amount of time frozen merchandise remains outside proper temperature-controlled environments.
- Maintain proper product placement according to department merchandising standards.
- Ensure cases and shelves remain organized, faced, stocked, and customer-ready.
- Maintain promotional and seasonal displays throughout the promotional period.
- Verify shelf tags, pricing, and signs are accurate and positioned correctly.
- Monitor fast-selling products and adjust stocking priorities as necessary.
- Support inventory and shrink-control efforts by minimizing product damage, expiration, improper handling, and unnecessary waste.
Temperature Control & Product Quality
- Monitor freezer cases, storage areas, and merchandise to help maintain proper frozen conditions.
- Ensure frozen products remain frozen during receiving, stocking, rotation, and backstock activities.
- Identify products showing signs of thawing, damaged packaging, or compromised quality.
- Remove questionable or unsellable products according to established procedures.
- Report freezer temperature concerns or equipment malfunctions immediately.
- Ensure freezer doors remain properly closed when not actively being accessed.
- Reinforce proper handling practices to protect product quality and minimize damage.
- Respond promptly to freezer or refrigeration issues that could affect product integrity.
Safety & Cleanliness
- Follow and reinforce established safety and cleaning procedures.
- Maintain clean freezer doors, shelves, cases, floors, storage areas, and department equipment.
- Address spills, damaged products, broken packaging, ice buildup, and other potential hazards promptly.
- Reinforce safe lifting, carrying, stocking, and product-handling practices.
- Safely operate approved stocking and department equipment after appropriate training.
- Keep aisles, freezer areas, backrooms, and workspaces organized and free of unnecessary hazards.
- Ensure carts, pallets, stocking equipment, and merchandise do not create hazards for customers or associates.
- Report damaged or malfunctioning freezer equipment promptly.
- Follow appropriate procedures when working for extended periods inside freezer environments.
Qualifications & Skills
- Strong customer service and communication skills.
- Ability to provide direction, coaching, and support to associates.
- Strong organizational and time-management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Working knowledge of stocking, merchandising, inventory, rotation, and department operations.
- Strong attention to product condition, dates, organization, and presentation.
- Ability to maintain organized and accurate freezer backstock.
- Ability to work efficiently while minimizing the amount of time frozen products remain outside temperature-controlled areas.
- Ability to safely operate applicable equipment after appropriate training.
- Ability to work collaboratively with associates and store leadership.
- Dependable, flexible, and able to work effectively with limited supervision.
- Ability to maintain productivity while ensuring department standards are consistently met.
Physical & Scheduling Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, lift, carry, push, and pull merchandise, carts, equipment, or supplies as required.
- Ability to perform repetitive stocking, rotating, facing, organizing, and merchandising activities.
- Ability to work in freezer and cold environments for extended periods when necessary.
- Ability to safely handle cases of frozen merchandise throughout the workday.
- Ability to move between the sales floor, freezer, receiving area, and backroom throughout the workday.
- Ability to safely use carts, pallet jacks, stocking equipment, and other approved equipment after appropriate training.
- Must be available to work a flexible schedule based on business needs, which may include early mornings, evenings, weekends, and holidays.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values